4/10 سيّئ
Kini
مسافر برفقة العائلة
2025 يونيو 9
عناصر نالت الإعجاب: النظافة
عناصر لم تنل الإعجاب: وسائل الراحة
I'll get straight to the point without any circuitous comments. First, the positives; 1. Room (superior suite, king bed) was excellent with views of the Canadian skyline (make sure it's the "skyline" view you choose for the Canadian side, the other "casino" view is simply parking lots and Seneca resort building). 2. Convenience; it is extremely close to niagara falls area, perhaps less than 5 mins on car or about 20 mins of walk. Couple of nice restaurants on the block are a nice add on.
Now the Negatives; 1. Room (suite 2 queen beds) extremely small for 2 queen beds. Hardly a suite, crammed and very suffocating. The bathroom is tiny. 2. Amenities, if you're staying less than 4 nights, they do not provide room cleaning or change of towels unless requested. There is a Starbucks on site but hardly ever open except mornings. They will charge you a $19.99 fee per night as per policy. 3. Customer Service; this is essentially the cherry on the pie. Terrible customer service, my experience emanates from my check in to the Starbucks counter. And I mean terrible in the worst possible way. They should realize that customer service is one facet of hotel services that could get you 5 stars when everything else is grievous or 1 even when everything is perfect. I'm still being accommodating when I give one extra star for the room. As far as my experience is concerned it was awful at the check-in and the Starbucks. A burnt bun on a chicken sandwich just to give an idea. I hope this helps.
Kini
أقام ليلتين (2) في شهر يونيو عام 2025
