Find all hotels by Independent in North Kansas City, MO

"You know how people have a top 3 list of something? This ranks third in my bottom 3. I've been to worse hotels, but this one was a great contender to the other two. I don't know where to start. It was loud, it was extremely dirty, and walking down the halls felt like walking into a dive bar or down the street where bums urinate frequently. Though we had a non-smoking room, the entire place smelled like stale cigarettes and deep regret. ZERO amenities or basic hotel items like toothpaste, shampoo, iron, etc. You have to go to the front desk and pay them for those things... Which they didn't have on-hand. They took my I'd and a ten dollar deposit for the use of a hair dryer and an iron, but never provided the hair dryer. Their vending machine me gave the wrong items and they had no drinking water. The "renovations" we're done by... Well... Let's just say you get what you pay for. The got water and cold water knobs were reversed and only half the water actually came out of the showerhead. The temperature fluctuates, so while you showered, it was back and forth between really hot and really cold water the entire time, no rhyme or reason. Housekeeping left trash from the previous guest on the floor in the bathroom, so that was awesome. I highly suggest you keep your shoes on the entire time, the carpets look like they survived a nuclear blast and the top blankets were probably purchased in the mid 80s and are faded and threadbare. Management? Same caliber and quality."

"great service!!"

"Will not return period"

"I was given an "upgrade" from a two-queen room to a king suite with a king bed and a fold-out bed. I was told blankets and pillows would be delivered so the fold-out would be usable, which, by the way, would require moving furniture to do so. I followed up on blankets/pillows three times, and finally, at midnight, I gave up. The "upgrade" was a lie, and I ended up paying over $400 for a space that was, for all intents and purposes, unusable. Add to that the fact that the entire lobby looked like it had been hit by a tornado, and the extremely rude staff. I will definitely not book there again, which is unfortunate because the location is ideal. "

"The good news: Guadalupe and her kitchen staff were very friendly and helpful. She made the biscuits from scratch and was constantly checking to see that all was good. The room was missing a remote for the TV, a hair dryer, and a coffee pot. The guy at the desk in the lobby in the evening made no effort to help. The only thing replaced during our 2-day stay was the hair dryer."

"Everything was good except the pillows where not firm and the shower head sprayer just one way not many. Other than it was a great stay. Like customer service was excellent and helpful. "

"Convenient airport shuttle. Spacious room. Quiet. Friendly staff. Good Wi-Fi. On-site restaurant is rather noisy and the air conditioning was set too high. The only other food within walking distance is a barbecue joint. "

"Hotel portion looks like nothing has been changed or updated since whenever it was built. Every door we passed had missing parts of trim. Our outlets were loose and almost impossible to plug anything into. "

"Excellent as always "