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Mercure Norwich Hotel

4.0 star property
Suburban hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Mercure Norwich Hotel

Property entrance
Daily buffet breakfast (GBP 17.95 per person)
Exterior
1 bedroom, in-room safe, desk, iron/ironing board
Meeting facility
Located in Norwich's business district, Mercure Norwich Hotel welcomes guests with an on-site brasserie serving international cuisine all day. Enjoy terrace views, relax at the bar with WiFi, and experience the well-maintained property praised by previous guests.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Laundry
The current price is AED 286
AED 343 total
includes taxes & fees
16 Nov - 17 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Classic Double Room, 1 Double Bed

8.8 out of 10
Excellent
(17 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds

1 bedroom, in-room safe, desk, iron/ironing board

Classic Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Double Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Superior Suite, 1 Double Bed

Highlights

Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Private bathroom
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, iron/ironing board

Classic Room, 1 King Bed with Sofa bed

Highlights

Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Sofa bed
Shower/tub combination
Eco-friendly toiletries
Private bathroom
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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  • Free WiFi
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8.0 out of 10, Very Good, 759 reviews
The price is AED 242
AED 290 total
includes taxes & fees
9 Nov - 10 Nov
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About the neighborhood

Map
121-131 Boundary Road, Norwich, England, NR3 2BA

What's nearby

  • Norwich Cathedral - 5 min drive - 3.7 km
  • Market Place - 5 min drive - 3.7 km
  • University of East Anglia - 5 min drive - 3.9 km
  • Norwich Castle - 6 min drive - 4.1 km
  • Carrow Road Stadium - 7 min drive - 5.4 km

Getting around

  • Salhouse Station - 11 min drive
  • Norwich (NWI-Norwich Intl.) - 4 min drive

Restaurants

  • ‪Greggs - ‬4 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Oaks Brewers Fayre - ‬4 min drive
  • ‪KFC - ‬17 min walk

About this property

Mercure Norwich Hotel

Upscale hotel near Norfolk Broads
Take advantage of a terrace, dry cleaning/laundry services, and a bar at Mercure Norwich Hotel. The on-site international cuisine brasserie, Brasserie Restaurant, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi and conference space are available to all guests.
You'll also enjoy perks such as:
  • Free self parking
  • Buffet breakfast (surcharge), luggage storage, and multilingual staff
  • ATM/banking services, smoke-free premises, and meeting rooms
  • Guest reviews give good marks for the overall condition
Room features
All 107 rooms offer comforts such as 24-hour room service, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • Flat-screen TVs with digital channels
  • Electric kettles, heating, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Reception

Holiday Inn Express Norwich by IHG

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.0 out of 10, Very Good, 759 reviews
The price is AED 242
AED 290 total
includes taxes & fees
9 Nov - 10 Nov
Holiday Inn Express Norwich by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 5:00 AM to 9:30 AM on weekdays and 5:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich

Frequently asked questions

Is Mercure Norwich Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Norwich Hotel?

Self parking is free at this property.

What time is check-in at Mercure Norwich Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Mercure Norwich Hotel?

Check-out is at 11:00 AM.

Where is Mercure Norwich Hotel located?

Situated near the airport, this hotel is within 1 mi (2 km) of Sweetbriar Marshes, Hellesdon Hospital, and Anderson's Meadow. Catton Park and Wensum Park are also within 2 mi (3 km).

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Reviews

Mercure Norwich Hotel Reviews

7.4

Good

7.8

Cleanliness

6.8

Location

8.0

Staff & service

7.6

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 145 out of 589 reviews
Rating 8 - Good. 208 out of 589 reviews
Rating 6 - Okay. 145 out of 589 reviews
Rating 4 - Poor. 63 out of 589 reviews
Rating 2 - Terrible. 28 out of 589 reviews

Reviews

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel as visiting family, city centre is close but unsure of time. The hotel was well positioned for us and easy accessible to major roads, loads of free parking. Staff and breakfast were great, we spoke to the ladies cleaning the room and very helpful. Parts of the room and hotel were slightly dated but the hotel and room was very clean and tidy. I would recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay following a friends birthday party at the venue. The hotel delivered everything I expected and a very tasty breakfast.
Stayed 1 night in May 2025

10/10 Excellent

Jamie

Liked: Property conditions & facilities, room comfort
Arrived early and the lady on reception arranged for our room to be made up to allow us to check in, above and beyond service. Lovely room and we were lucky to have air con on the hottest day of the year. Bar area nice we didn't eat so can't rate the food. Only slight niggle was there was no outside area to enjoy the sun
Stayed 1 night in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was as expected we had a good visit and meal
Stayed 1 night in Sep 2022

8/10 Good

Shahid

Liked: Staff & service, property conditions & facilities
Stay overall was good. Breakfast was excellent Bathroom needs improvement ; hot and cold water mixer not working
Stayed 4 nights in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay for two nights. Helpful staff and will use again now I’m aware of it. Many thanks.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

A quick trip to vist some friends and stayed in this pleasant hotel. A good standard hotel and a wonderful breakfast.
Stayed 2 nights in Apr 2024

8/10 Good

Keshar

Liked: Cleanliness, staff & service, property conditions & facilities
Toilet and bathroom extractor fan wasn’t working apart from that all good thanks
Stayed 2 nights in Apr 2025

6/10 Okay

Maria

Disliked: Cleanliness, amenities, property conditions & facilities
The drinks in the bar were expensive therefore it was quiet with no ambience. The whole hotel could do with refurbishment. There was no lift. The shelf the hairdryer was on was dusty and the bag containing the hairdryer also.
Stayed 1 night in Jun 2025

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice comfortable bed after a 5 hour journey could not fault the room 👍
Stayed 1 night in Nov 2023

10/10 Excellent

Albino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simplistic check in courteous service throughout
Stayed 1 night in Aug 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good price, but there was a lot of noise at nighttime!
Stayed 1 night in Jun 2024

8/10 Good

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
A little dated
Stayed 1 night in Dec 2024

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Neutral due to good staff

Stay overall was fine, hotel staff very friendly, clenliness as expected, door key stopped working 3x within 3 nights, bed is not comfotable
Stayed 4 nights in May 2024

10/10 Excellent

maxwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Hot shower. Quite room. The front desk managed to source me and taxi quickly when I couldn't myself due to the king wait time.
Stayed 1 night in Jun 2023

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My son and I booked this hotel, so we could access the pool and spa as advertised. Apparently on arrival, we were informed these are no longer in use !!
Stayed 2 nights in Aug 2024

8/10 Good

Glen

Liked: Cleanliness, staff & service, room comfort

Not bad

Our wedding anniversary trip. They upgraded our room to a suite free of charge. Rooms are a bit tired but comfortable. Breakfast ok ish bacon was tough and orange juice was squash. Not what you expect for £13. Would I stay again ? Possibly but not breakfast
Stayed 2 nights in Aug 2023

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort

Not worth £119

Very tired hotel. Grubby and badly in need of a refurb. I gave up waiting at the bar for food and ordered a deliveroo. I booked here as a premium alternative to a prem inn - I made a mistake
Stayed 1 night in Aug 2022

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clear directions to the reception. Parked in 1st car park realised not near to reception and have to use walking aid.
Stayed 1 night in Aug 2023

4/10 Poor

Roger

Disliked: Cleanliness, property conditions & facilities, room comfort

Dissatisfied

Old poorly maintenance Run down
Stayed 1 night in Sep 2022

4/10 Poor

David

Disliked: Property conditions & facilities

Very tired & dated hotel.

Arrived late after long drive from Manchester. Check in was quick and easy, however I was really disappointed at the state of the hotel. The photos online on this site are not representative of the current condition of the hotel. The common areas and my room were extremely dated, tired and in desperate need of updating in my opinion, and were nothing like what I expected. I would not have chosen to stay here had I known the reality.
Stayed 1 night in Aug 2023

8/10 Good

Dawn

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Wouldn’t rush back

Staff at the hotel were friendly and efficient. Bar and restaurant quite pleasant. However, the rest of the hotel hasn’t been decorated or renewed for many years. So rooms were a good size but old fashioned. Carpets worn and bare in places. No lift to the first floor. However, the most disappointing part of the hotel was the function room. Still stuck in the 80s but with added Christmas decoration. Fairly lights on show, Christmas decs in the ceiling and huge red bows around the bar area. Overall stay was ok but wouldn’t rush back
Stayed 2 nights in Mar 2023

8/10 Good

Gareth

Liked: Cleanliness
Disliked: Property conditions & facilities
Firstly the staff werent aware of the reply to the email you sent. It looked really tired inside and out. The carpets were worn or stained. The bar carpet was rucked up. We ordered coffees and got called to the bar to collect them, whereas normally they would be brought to the table. My wife asked for vegan sausage and a runny egg, as all the eggs brought out were firm. The sausages were under cooked and the egg again was firm. We were very disapointed. Apart from being charged more per night and breakfast than was being charged on the day. You need to refurbish soon or you will miss out on people staying there on a regular basis.
Stayed 2 nights in Sep 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast freindly check in
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel if a little dated. Don’t let that put you off though, it’s very clean with good staff
Stayed 1 night in Aug 2025