10/10 ممتاز
Donald
مسافر برفقة شريك
3 ديسمبر 2025
عناصر نالت الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
My wife and I had a wonderful stay here for two weeks from 12th November to 26th November to celebrate my 70th birthday. The hotel and room was lovely (we had a room overlooking Volcano Bay).
We found all of the staff to be polite and helpful and a real credit to the hotel, unlike lots of hotels. But some were outstanding.
Our amazing stay began with Brenda on check in who was very cheerful and welcoming and really did set the tone for the rest of the holiday.
In the Urban Pantry Jennifer and Ines were incredible, especially when they found out it was my birthday! They were always very friendly and upbeat and certainly made my special stay even more special.
I must also give a huge shout out to Raven who when we returned after a tiring day was ready to serve us with ice cream and cookies at the Pizza station to help revive us. (A big thank you from Chris "The Cookie Queen".)
In the shop Hannah and Patrick were super helpful.
I must also make a special mention to our Housekeeper for whom nothing was too much trouble and going out of her way to ensure our room was made up, even late into the afternoon.(I'm sorry that I didn't get your name)
The position of the hotel is great even with no car. 5 minutes from Volcano Bay, 5 minutes from Sapphire Falls and the water transport and walking distance to CityWalk.
We would definitely recommend this hotel and certainly stay here again!
Donald
أقام 14 ليلةً في شهر نوفمبر عام 2025