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Universal's Helios Grand Hotel, a Loews Hotel

4.0 star property
Mediterranean hotel with 2 restaurants and bars

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Located close to Universal Epic Universe and Orange County Convention Center, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace, and shopping on site. For some rest and relaxation, visit the hot tub. Be sure to enjoy al fresco dining and a poolside location at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is AED 2,277
AED 2,562 total
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Celestial Suite (Dedicated Entrance to Epic Universe**)

Celestial Suite (Dedicated Entrance to Epic Universe**) | In-room safe, desk, laptop workspace, iron/ironing board

Celestial Suite (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Sofa bed
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Private bathroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Skyline View 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Skyline View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universe

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universe

  • Sleeps 5

View all photos for Club Level 2 Queen Beds -Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Club Level 2 Queen Beds -Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View 1 King Bed - Dedicated Entrance To Epic Universe

Combined shower/tub, free toiletries, hair dryer, towels

Park View 1 King Bed - Dedicated Entrance To Epic Universe

  • Sleeps 3

View all photos for Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Celestial Suite - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Celestial Suite - Dedicated Entrance To Epic Universal

  • Sleeps 3

View all photos for 2 Queen Beds Room With Pool View - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

2 Queen Beds Room With Pool View - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for How To Train Your Dragon Kids&Apos Suite - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

How To Train Your Dragon Kids&Apos Suite - Dedicated Entrance To Epic Universal

  • Sleeps 4

View all photos for Park View How To Train Your Dragon Kids&Apos Suite -Dedicated Entrance To Epic Universe

In-room safe, desk, laptop workspace, iron/ironing board

Park View How To Train Your Dragon Kids&Apos Suite -Dedicated Entrance To Epic Universe

  • Sleeps 5

View all photos for Deluxe Room-2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room-2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

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About the neighborhood

Map
8505 S. Kirkman Road, Orlando, FL, 32819

What's nearby

  • Universal Epic Universe - 1 min walk - 0.1 km
  • ICON Park - 4 min drive - 3.4 km
  • Pointe Orlando - 4 min drive - 3.3 km
  • The Orlando Eye - 5 min drive - 4.1 km
  • Shingle Creek Golf Course - 6 min drive - 3.7 km

Getting around

  • Meadow Woods Station - 18 min drive
  • Orlando Station - 22 min drive
  • Orlando Intl. Airport (MCO) - 30 min drive

Restaurants

  • ‪Cafe L'Air de la Sirene - ‬4 min walk
  • ‪Cosmos Cafe - ‬18 min walk
  • ‪Pizza Moon - ‬3 min walk
  • ‪The Burning Blade Tavern - ‬5 min walk
  • ‪Das Stakehaus - ‬4 min walk

About this property

Universal's Helios Grand Hotel, a Loews Hotel

Upscale hotel near Universal Epic Universe
Located close to Orange County Convention Center and Universal’s Volcano Bay, Universal's Helios Grand Hotel, a Loews Hotel provides a poolside bar, a rooftop terrace, and shopping on site. For some rest and relaxation, visit the hot tub. Be sure to enjoy al fresco dining and a poolside location at the two on-site restaurants. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool along with cabanas, sun loungers, and pool umbrellas
  • Cooked-to-order breakfast (surcharge), a free theme park shuttle, and early theme park entry
  • Valet parking (surcharge), an electric car charging station, and concierge services
  • An elevator, multilingual staff, and a front-desk safe
Room features
All 500 rooms include comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 55-inch flat-screen TVs with premium channels
  • Separate sitting areas, mini fridges, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free theme park shuttle
  • Secured, covered self parking on site (USD 36 per night)
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aurora Market
  • Bar Helios
  • Flora Taverna
  • Flora Taverna's Lobby Bar
  • Lotus Lagoon

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Fenced pool
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,425 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Elevator (41 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 1 building
  • 10 floors
  • Built in 2025
  • Lifeguards
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 39.38 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
**Valid theme park admission required

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Universal's Helios Grand Hotel A Loews Hotel
Universal's Helios Grand Hotel, A Loews Hotel Hotel
Universal's Helios Grand Hotel, A Loews Hotel Orlando
Universal's Helios Grand Hotel, A Loews Hotel Hotel Orlando

Frequently asked questions

Does Universal's Helios Grand Hotel, a Loews Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Universal's Helios Grand Hotel, a Loews Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for USD 36 per night. Valet parking is available for USD 45 per night. Limited spots are available.

What time is check-in at Universal's Helios Grand Hotel, a Loews Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Universal's Helios Grand Hotel, a Loews Hotel?

Check-out is at 11:00 AM.

Where is Universal's Helios Grand Hotel, a Loews Hotel located?

Situated in Orlando, this hotel is 0.1 mi (0.1 km) from Universal Epic Universe and within 3 mi (5 km) of Universal CityWalk and Universal Orlando Resort. Universal’s Volcano Bay and Orange County Convention Center are also within 6 mi (10 km).

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Reviews

Universal's Helios Grand Hotel, a Loews Hotel Reviews

9.8

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Eco-friendliness

10

Property conditions & facilities
Rating 10 - Excellent. 62 out of 74 reviews
Rating 8 - Good. 10 out of 74 reviews
Rating 6 - Okay. 2 out of 74 reviews
Rating 4 - Poor. 0 out of 74 reviews
Rating 2 - Terrible. 0 out of 74 reviews

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
This is a one of a kind hotel. I booked a regular room and it was spectacular. Nicest room I have ever stayed in.
Stayed 1 night in Oct 2025

10/10 Excellent

Britney

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2025

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Yonathan

Liked: Cleanliness, amenities
Great time great service
Stayed 2 nights in Oct 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxury hotel, with an amazing park view.
Stayed 2 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic new hotel with its own entrance to the new Epic Universe theme park - rooms are modern fresh and full of impressive tech,park view rooms are extra special a must have for a first visit!
Stayed 2 nights in Sep 2025

10/10 Excellent

Aletta

Liked: Cleanliness, staff & service, property conditions & facilities
The location makes it worth every penny.
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniela De Oliveira Santos

Liked: Cleanliness, staff & service, property conditions & facilities
All perfect!
Stayed 2 nights in Sep 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and easy access to the park.
Stayed 2 nights in May 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and room, friendly staff, and great food options. Loved the access to Epic Universe!
Stayed 2 nights in Jul 2025

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy way to get in and out of epic universe. Expensive but worth it for the convenience.
Stayed 2 nights in Sep 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location allowing early entry straight into Epic Universe. Beautifully furnished, comfortable room allowing us an amazing view over the park to watch the fountain show at park closing. V friendly staff. Loved every second of our stay ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Aug 2025

6/10 Okay

keelie

Liked: Cleanliness, staff & service, property conditions & facilities
The best part of this hotel is the room with a view of Epic, fantastic! The hotel itself is quite small, felt cramped in the lobby and bar area. The roof top bar is really nice but unless you have an outside seat there is no view of the park, plus the menu was limited, nothing plant based, GF etc.
View from our room
Stayed 1 night in Sep 2025

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel. It is expensive but convenient to the new Epic Universal Studios. Dining options are limited in the hotel itself, menu in the restaurant is not the best for kids or traditional meals. Beautiful hotel though and it will stay busy due to the proximity of the park.
Stayed 2 nights in Aug 2025

10/10 Excellent

Iliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jul 2025

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very happy my family
Stayed 1 night in Jul 2025

10/10 Excellent

shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Easy to access the park! Great service!
Stayed 2 nights in May 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the hotel the property and the surrounding area. The staff and people are really friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You can’t get closer to Epic!

Amazing hotel in the heart of Epic Universe. I can’t really fault the hotel, the only thing it doesn’t have is a food court for a quick service meal but other than that, it’s perfect!
Stayed 4 nights in Jul 2025

8/10 Good

Srinivas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros Very convenient if you want to visit and spend time in epic universe. Good shuttle service to other universal parks as well. Cons They should atleast provide water bottles for guests during check in or ensure the room has couple of water bottles. Rooms are not that luxurious considering the high prices that they are charging.
Stayed 2 nights in Aug 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a world class property
Stayed 2 nights in Apr 2025

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Five stars for style, one star for silence

The design? Stunning. The location? Prime for Epic Universe. But the walls? Practically made of tissue paper. You and your kids will get to know your neighbors very intimately. (Let’s just say we all heard the same bedtime story.) If you want to be fully immersed in neighbor’s vacation, this place is for you.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
The management at Helios Hotel at Universal accommodated me WHEN EXPEDIA WOULD NOT! EXPEDIA SENT ME CONFIRMATION OF A RESERVATION WHICH THE HOTEL NEVER RECEIVED!! When I arrived there was no reservation. Hotel staff called Expedia and they would not speak with them. I called Expedia who continued to claim there was a reservation after contacting an intermediate vendor they called RES. Neither Expedia nor this intermediate business partner would agree to speak to the Helios management to assist. I repeatedly asked to speak with a supervisor at Expedia but was told no.. that he or she would simply tell me the same thing. I am back from my trip now and plan to take this up with a local news station! Universal management could hardly believe what they had heard through my speaker phone conversation with Expedia so they provided me a room with park views and other club privileges at half the price.
Stayed 3 nights in Oct 2025

8/10 Good

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful and the staff were great. The issue I had is for the price, the room should have been bigger. We paid about $800 per night for a 2 queen room and it was sort of small. The distance from the bed to the wall where the TV was- was narrow. We kept having to go 1 at a time through that a space. Toilet paper was rough. The bed was very comfortable and direct and early access to Epic Universe was a plus.
2 queen room pool view. Picture is when we were leaving.
View form the room
View of hotel from Epic Universe Entrance.
Stayed 2 nights in Jul 2025

8/10 Good

Matthias

Liked: Cleanliness, amenities, property conditions & facilities
Tolles Hotel direkt am Park!
Stayed 2 nights in Sep 2025