"Didn't stay here because desk clerk said the payment from expedia was declined, although we had confirmation of our payment to ezpedia and confirmation of our reservation with the hotel. Spent nearly two hours on the phone with
several different expedia agents. Finally expedia paid for us to stay at a different hotel and covered the difference in the cost of the more expensive hotel. Expedia agents were very helpful, courteous and respectful during the whole deal. It appears(according to expedia agents) there was a glitch in the hotel's computer reservation system which cost us two hours of inconvenience and frustration.
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