2/10
The AC went out at midnight, and they gave us a new room but deactivated the first room key. My husband went to sleep in the new room while I stayed with our small children as I didn't want to wake them up and move everything in the middle of the night. At 6:30 the next morning the fire alarm went off and the entire hotel evacuated...all of our stuff was left in the old room and we couldn't get in until we finally got through all the people to the front desk to request another key to the first room. Meanwhile I was late for my work conference that we were there for. When I asked for compensation for the first night, they were very rude and said 'we gave you a new room.' I said yes, but it was midnight and I wasn't going to wake up my kids in the middle of the night'. He shrugged his shoulders and with a very condescending tone said 'we did our part, we gave you a new room.' He said he had already discussed with his manager and all they were willing to do was give us a night of free parking. I asked to speak to the manager and she wouldn't come speak to me, she just told him to give me her business card. The worst hotel experience I've ever had. Will NEVER stay there again!
Sara
أقام ليلتين (2) في شهر يونيو عام 2025
