4/10
We were very disappointed in this property. To start, what they call the front desk is just someone sitting in the lobby with a laptop and if they are on a break, there is no one there. We arrived at 9:00 p.m., during their break, and waited in the lobby with our suitcases until the desk clerk arrived. He then accused me of being rude to him on the phone and said he was kicking me out of the building, only to discover that it was another customer who had been rude (he kicked that customer out instead). Despite purporting to have valet parking, no valet appeared. The room came with earplugs because the street noise in the morning was so loud (they didn't help), and the room did not have blackout shades despite saying they did in the description. The neighborhood is not safe after dark. The streets only have homeless people and panhandlers and my daughter got to see her first shoplifter run out of the convenience store in the building with his pockets stuffed. We ran out of toilet paper only to discover that there was no extra roll provided. I texted the number for assistance and they said they'd provide a new roll the next day, which did us little good. So, I spent $20 to DoorDash delivery of toilet paper at 10:00 p.m. After we left, they assessed a $150 charge for alleged damage to the fabric on a bedframe. The picture of the damage was clearly caused by a dog chewing on it, but we had no dog. Despite our protest over the wrongful charge, they refused to reverse it.
Terrence
أقام 3 ليالٍ في شهر أبريل عام 2025