2/10 سيّئ للغاية
Hermenegildo Alboazar Lourdes
20 أغسطس 2025
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
The positive points are:
1. The breakfast was very good with different options on the menu every day. Also the counter would constantly be refilled.
The NEGATIVE to this is that the breakfast room is the basement with 2 flight of stairs. My husband is disabled and it was a massive challenge to get downstairs for the breakfast and get upstairs after.
NOWHERE in the hotel description was it mentioned that the hotel is not disabled friendly.
We stayed 4 nights however nor the bedsheets were changed or the towels.
Requested for additional pillows only 1 was given.
Tea milk we asked to refill in the room and the lady said i dnt have milk and only green tea is available
On the last day we bought lunch and asked the receptionist to keep it the fridge.
However when we came back to pickup the luggage we saw that out food parcel was put in the bin that too in tge toilet.
We were told to collect our luggage from the luggage room before 5 pm as no one will be around to hand our luggage as the room would be locked so we did rush back and collected the luggage and were sitting in the lobby and the other guest collected their luggage at 06.30 pm.
Hermenegildo Alboazar Lourdes
أقام 4 ليالٍ في شهر أغسطس عام 2025