Find hotels near Prince Aly Khan Hospital, Mumbai from AED 91

"Dear Sir/Madam, I am writing to lodge a formal complaint regarding my recent stay at the Taj Mahal Palace, Mumbai, which was booked to celebrate my 40th wedding anniversary. This was a significant personal milestone, and it was extremely disappointing that the experience was overshadowed by repeated service failures and poor organisation, falling far below the standards expected of a five-star hotel. My package explicitly included breakfast, high tea, cocktails at the Palace Lounge, ironing of two garments, a one-way airport transfer, hot and soft drinks, access to the business room, lunch, and dinner. Upon arrival at approximately 2:30 pm, we were informed that lunch was no longer available. At the same time, I reconfirmed our 5:00 am airport transfer and 4:00 am wake-up call, only to be incorrectly advised by reception that the transfer was not included and would incur an additional charge. This was rectified only after I produced evidence of the booking terms. As lunch was unavailable, we proceeded to high tea, which was the only aspect of the stay that met expectations. Further issues arose when we attended the Palace Lounge shortly before the scheduled cocktail service and were told it was full, with an estimated wait of around one hour. As this formed part of the package purchased, the situation was unacceptable. Alternative arrangements were made only after I raised a complaint. I also attempted to reserve dinner at Loya for 8:00 pm, but was offered a 10:00 pm seating "

"Our butler Adnaan provided excellent service throughout our stay. Truly a 5 star experience from check in until check out."

"One of the best hotels I’ve stayed in "

"The staff were very helpful and polite, breakfast had very sub standard quality with minimal options. Location is in extremely crowded environment. Didn’t like the layout of the bathroom, definitely not good for a family to use the toilets and bathrooms as the layout is unsuitable for a family with kids"

"Room was average"

"The room was not clean. The staff were really good and helpful. There were 2 windows 1 was frosted over the other was in the hallway, half frosted and you could see the towers, but you could see people passing by. "

"They sent me to a building which was under construction and a room where someone was clearly in it. I didn’t take the room cause it wasn’t safe and they still charged me. Hotels.com refuse to help. Don’t ever book this! "

"My parents had a stay and they were super happy, clean rooms , spacious, amazing buffet. Will definitely book again Thank you"

"This Hotel does not honour the booking done through Hotels.com. In my case it was a confirmed booking and they simply refused that they didn’t have any such booking. I was appalled. I have sent the details to Hotels.com also."