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El Encanto

2.5 star property
Travelers enjoy Thai massages and aromatherapy treatments on a peaceful rooftop with cathedral views at this relaxing retreat in Puebla's historic heart

Choose dates to view prices

El Encanto in Puebla Historic Center offers rooftop relaxation with cathedral views. Enjoy Thai massages and aromatherapy at the spa, and satisfying meals at the restaurant. Free in-room WiFi, multilingual staff, and luggage storage ensure a hassle-free stay.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
  • Room service
The current price is AED 242
AED 289 total
includes taxes & fees
1 Jun - 2 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 400 per vehicle (one-way, maximum occupancy 0)
  • Nearby parking fee: MXN 100 per night (3281 ft away; open 8:00 PM to 8:00 AM)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Is El Encanto pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at El Encanto?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at El Encanto on 1 June 2026 start from AED 242, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at El Encanto?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at El Encanto?

Check-out is at noon.

Does El Encanto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–11:30 PM on request. A fee of MXN 400 per vehicle applies.

Where is El Encanto located?

Located in Puebla Historic Center, this hotel is steps from Palafoxiana Library and Zócalo de Puebla. Puebla Cathedral and Bello Museum are also within 5 minutes. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

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Reviews

Reviews

7.2

Good

7.6

Cleanliness

9.6

Location

7.6

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 42 out of 126 reviews
Rating 8 - Good. 34 out of 126 reviews
Rating 6 - Okay. 16 out of 126 reviews
Rating 4 - Poor. 17 out of 126 reviews
Rating 2 - Terrible. 17 out of 126 reviews

Reviews

Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Encanto was a wonderful stay, we were there for a wedding, from the outside you could not imagine the beauty with in, it’s rustic and beautiful and great picture ops all around the hotel, if you get the corner room it has a balcony looking out to the cathedral and wow, the rooftop bar was where the wedding took place breath taking view of the cathedral and when lit at night wow, wonderful all around, only complaints I have to give bathroom in our room had water marks on the ceilings and walls, some rooms did smell a little damp or moldy from what I was told, steak at the reception did not meet anyone’s expectations it was tough and dry could not be cut or chewed at all, other than that the rest of the food an cocktails were delicious, Hotel is very centric everything is within walking distance, plenty of delicious restaurant all around
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

CESAREO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel I'vebeen in my life
Stayed 2 nights in Jan 2024
Verified

6/10 Okay

Claudia Ayala

We got at our room it was no toilet paper
Stayed 1 night in May 2025
Verified

4/10 Poor

Heinz

Disliked: Cleanliness, staff & service, property conditions & facilities
Service almost not existing. Maintanance and cleanleness bad. 2019 all good, now completly bad.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities
I read the reviews about ac not working properly so I made sure to ask about the ac. They assured me it was working. I left AC on Coldest setting and it never got cool. I let staff know the next day as well. Horrible sleeping experience when it’s hot. Overall the place is cool.
Stayed 1 night in May 2025
Verified

4/10 Poor

Carter

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Needs Improvement

The air conditioning did not work. The room was hot, humid, and uncomfortable. In the morning I went to check out and was in the elevator with my luggage. The door closed, I pressed the button, and then nothing. I was trapped inside and had to call the front desk on my phone to get someone to come help me get out.
Stayed 1 night in May 2024
Verified

6/10 Okay

Ivonne

Liked: Cleanliness, staff & service, amenities
El hotel es muy lindo, la ubicación está excelente y tienes una gran vista de la ciudad desde los balcones de la habitación. Las habitaciones son de buen tamaño y limpias. El hotel requiere un poco de atención en general. El elevador rechina un poco cuando se utiliza y los botones no sirven bien. La puerta de mi habitación tenia la chapa digital descargada y tuvimos que reportarlo en recepción para que lo arreglaran. Además no tuvimos agua por unos 30 minutos en el día y el agua de la regadera salia super mal, le hacia falta una limpieza de sarro a la regadera. Al final todo se solucionó, pero lo resolvimos. El personal es muy atento y amable y a todo nos dieron solución.
Stayed 1 night in May 2026
Verified

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único bien era la ubicación pero todo lo de más está en muy mala condiciones tanto de limpieza como de servicios no había agua
Stayed 1 night in May 2026
Verified

8/10 Good

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien, excepto el tiempo de atención de la recepción, tardamos 30 minutos en salir por que no estaba en su puesto la recepcionista.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

David

Liked: Property conditions & facilities
Disliked: Cleanliness
Bien ubicada, el edificio está muy interesante, habitaciones amplias sin embargo las sábanas daban picazón, las almohadas tenían mal olor entre sudor o humedad y para que salga agua caliente tienes que esperar mucho y hacer maniobras con las llaves del lavabo, en la mañana los recepcionistas nunca están y demoran en acudir al llamado
Stayed 4 nights in Jun 2025
Verified

2/10 Terrible

pilar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada recomendable, no vayan
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

araceli rodriguez

Disliked: Cleanliness, amenities
La ubicacion y la decoración es buena pero toenen pésima higiene, el dia que llegamos no tenian huespedes el hotel estaba cerrado y aun asi el baño tenía basura, la habitacion tambien tenia cosas tiradas, la atencion del personal fue muy mala , solocitamos la limpieza de la habitacion y no la realizaron. Decidieron cambiarnos de habitación lo cual agradezco pero tampoco estaba muy limpia que digamos.
Stayed 3 nights in Jun 2025
Verified

4/10 Poor

Janeth

Disliked: Property conditions & facilities, room comfort
No nos dieron controles para aire acondicionado y televisor, se fueron a pedir en dos ocasiones al "lobby" cuando nos los dieron, no servía el aire acondicionado y pasamos una noche muy calurosa; el estacionamiento no está en la propiedad, hay que quedarse en el de otro hotel; para hacer check out tuvimos que dejar las cosas sobre el mostrador pues nunca apareció nadie para entregar la llave y los controles... no nos sellaron el ticket de estacionamiento que nos dieron en el otro hotel (porque no había nadie) y tuvimos que pagar más de 200 pesos de estacionamiento...
Stayed 1 night in May 2025
Verified

2/10 Terrible

Juan Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Este “hotel” ODIA a sus huéspedes. Cero respeto al descanso o la comodidad en general de las personas. Para empezar NO tiene estacionamiento, este lo pagas por separado y está a cuadra y media del lugar. $13 pesos por hora más las pensión nocturna de $100 pesos. Esta propiedad cuenta con una terraza que actúa como restaurante y centro nocturno por lo que tus noches estarán llenas de ruido hasta la madrugada; solicité en recepción respeto al descanso y me dijeron que no podían hacer nada al respecto. Toallas rotas, pisos y baños con mal aspecto. Ruidos exteriores de la calle y un servicio al cliente PESIMO es lo que te espera en este lugar. Es una pena pues el lugar como tal pudiera ser muy bueno. No lo recomiendo ni un poco.
Stayed 2 nights in May 2025
Verified

4/10 Poor

JAVIER

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

pesimo

en la aplicacion dice que tiene estacionamiento gratis y resulta que ni es gratis y ni esta ahi cerca
Stayed 1 night in May 2025
Verified

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad muy buenas avitaciones, la recomiendo de verdad .
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo que no hay agua caliente 😅 Pero todo lo demás esta perfecto
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Sheila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bonito, sus habitaciones parecen cómodas sin embargo es imposible descansar. En la planta alta tiene una terraza/ restaurante/ bar con música a todo volumen y charlas así como carcajadas hasta la madrugada. A las 5:00 am ya estaban haciendo ruido en las instalaciones del hotel, el elevador solo funciona a veces, los lavabos están tapados así que todo se queda ahí flotando, nunca tuvimos agua caliente y al salir nos dijeron que debemos abrir la llave del lavabo para luego abrir la regadera! No teníamos papel de baño y lo llevaron al día siguiente, el frigobar no enfría, el ventilador tampoco y la plancha para la ropa estaba quemada así que mancha las prendas. Lo rescatable es que la catedral y el zócalo están cruzando la calle
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Diana

Disliked: Cleanliness, property conditions & facilities
El hotel esta en decadencia , con mucho aroma a humedad y algunas puertas detruidas he inseguras, le falta mucho mantenimiento
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Edel

Disliked: Cleanliness, staff & service, amenities
La peor experiencia en un hotel poblano. Reservé una junior suite, llegué 2:45 y estando la habitación lista no nos dejaron pasar porque el acceso es a las 3, cuando abrimos la puerta no era lo que había reservado, peleamos una hora con el personal grosero y pésimamente preparado y terminaron poniendo un sofá cama, sin sábanas, para cubrir su error. La habitación tenía humedad, el baño y las sábanas moho. No es un hotel boutique, es solo un hotel más del centro con pretensiones, el edificio pudo ser “bonito” pero el personal lo acaba de hundir. Para colmo llegamos a las 2am y tuvimos que tocar la puerta 15 minutos en la calle sola y oscura antes de que Ia recepcionista nos abriera, de mal modo por despertarla. Es sin duda el peor lugar en el que me he quedado en Puebla.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Carlos

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy caro para lo que ofrecen. Solo el lugar donde está lo salva
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Jovana

Liked: Cleanliness, property conditions & facilities
Buen lugar céntrico cerca de la catedral para hospedarse. Excelente vista en la terraza.
Stayed 1 night in May 2024
Verified

8/10 Good

Miriam

Liked: Amenities
Limpio, bonito, buen precio, excelente ubicación, terraza muy bonita
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Jose Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel no tiene estándares de limpieza y no contaba con agua para los servicios básicos ni para el aseo del baño ni personal
Stayed 1 night in Jul 2024