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Hotel Urban

2.0 star property

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Located in the heart of Cholula, Hotel Urban offers a convenient retreat with laundry facilities and free in-room WiFi. Connect to the local culture with ease, thanks to its proximity to Great Pyramid of Cholula.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Kitchen

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About this property

Hotel Urban

  • Hotel near Great Pyramid of Cholula
  • Hotel Urban provides laundry facilities and more. Guests can connect to free in-room WiFi.
  • You'll also find perks like:
  • An elevator, a 24-hour front desk, and smoke-free premises
  • Room features
  • All 96 individually furnished rooms feature thoughtful touches such as laptop-friendly workspaces, as well as amenities like free WiFi and kitchen islands.
  • Other amenities include:
    • Communal kitchens with microwaves, freezers, and kitchen islands
    • 50-inch Smart TVs with digital channels
    • Wardrobes/closets, daily housekeeping, and electrical adapters/chargers

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Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: anytime

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Urban pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Urban?

Check-in start time: 12:30 PM; Check-in end time: anytime.

What time is check-out at Hotel Urban?

Check-out is at 12:30 PM.

Where is Hotel Urban located?

Located in Cholula, this hotel is within 1 mi (2 km) of Museo de la Ciudad de Cholula and Great Pyramid of Cholula. Plaza de la Concordia and San Gabriel Convent are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.2

Good

7.8

Cleanliness

7.0

Amenities

7.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 4 out of 11 reviews
Rating 8 - Good. 4 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 3 out of 11 reviews

Reviews

Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Adrián

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien, todo muy limpio y organizado
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La facilidad de check-in
Stayed 1 night in Nov 2025
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación limpia, solo hace falta un tapete en el baño. Éramos 2 pax y solo nos dejaron 1 toalla. El lugar es tranquilo y seguro
Stayed 1 night in Nov 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion del personal de la recepcion
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

Erick

Disliked: Staff & service, amenities, property conditions & facilities
Podrían mejorar su trato al cliente y organizarse mejor
Stayed 2 nights in May 2025
Verified

2/10 Terrible

Emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Es engañosa la información, la habitaciones que reserve no estaban independientes estaban dentro un departamento. No habia papel sanitario, la limpieza pésima. Encontre cabellos en la cama, no contaba con agua el baño al inicio. Etc y por el precio fue muy caro. No recomendable.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Natalia

Stayed 2 nights in Mar 2026
Verified

8/10 Good

Sandy

Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tomas

Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yahir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025