Find all hotels by Shell Management in Puerto Vallarta

"AC WAS GREAT, room was clean..but shower never got warm in 5 minutes of running it. The free breakfast was not fully stocked. staff brought out 4 plates at a time. refused to make fresh coffee even though they had only been serving for a an hour. dining hall wasnt very clean. "

"I feel like we were treated less and were less attentive for being Hispanic ! And it is not family friendly. My kids were told they couldn’t swim in the pool for being to loud and too splashy . Will never come again . "

"Breakfast buffet was the best! The dinners weren’t a buffet and we found it mediocre. "

"My room was extremely noisy. Staff show no flexibility. "

"You get what you pay for! We chose this hotel for the price given the good reviews and it was a great decision! My kids loved the pool and enjoyed the activities and shows. We ate really well, good service. The room was old but clean, same as everything else on this property. "

"Friendly staff, easy on-site parking, AMAZING breakfast. "

"Spent 4 nights, 5 days with my husband and two tween/teen sons. We loved the pools, the rooms, the beds/pillows, the staff was amazing, the drinks, and the kids loved the pool side food (wings, chicken strips, pizza, burgers). As far as the rest of the menu, breakfast was decent, but dinner was lacking in my opinion. The reservation only dinner option (Andreas) doesn't know how to season meat, fish, etc properly. The flavor was sorely lacking. On Asian night, they put orange sauce on EVERYTHING (ahi tuna, grilled white fish, Coconut shrimp, and Short Ribs, and mixed just soy sauce into their noodles). Even though the steaks at the other restaurant were cooked perfectly, there was no steak seasoning. Only salt and pepper... our family prefers a bit more culinary art. We would most likely come back as the majority of the experience was excellent, but for this price point, I would expect a higher caliber of skill in the kitchens."

"Yes everything things there wonderful. "

"The construction is annoying the nioise"