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Enjoy Puerto Varas

4.0 star property
Find relaxation and modern comforts at this lakeside retreat, with spa treatments and evenings by the firepit after a day of exploration.

Choose dates to view prices

Enjoy Puerto Varas offers an upscale lakeside escape with continental breakfast, a firepit, and rejuvenating spa massages. High-speed WiFi keeps everyone connected, while the multilingual staff ensures a smooth, hassle-free stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
  • Business services

About this property

Enjoy Puerto Varas

  • Upscale hotel by the lake
  • Free continental breakfast, an airport shuttle, and a terrace are just a few of the amenities provided at Enjoy Puerto Varas. Treat yourself to a massage at the onsite spa. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a firepit and a coffee shop/cafe.
  • You'll also enjoy perks such as:
    • A ferry terminal shuttle, express check-out, and express check-in
    • Bicycle parking, a porter/bellhop, and luggage storage
    • An elevator, meeting rooms, and wedding services
  • Room features
  • All 91 rooms boast comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like free WiFi and bathrobes.
  • More conveniences in all rooms include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and bidets
    • Plasma TVs with cable channels
    • Heating, daily housekeeping, and desks

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AED 366 total
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Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4 AM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from January 30 2026 to January 29 2028 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CLP 55.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CLP 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Enjoy Puerto Varas pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Enjoy Puerto Varas?

Check-in start time: 4 PM; Check-in end time: 4 AM.

What time is check-out at Enjoy Puerto Varas?

Check-out is at noon.

Where is Enjoy Puerto Varas located?

Situated on a lake, this spa hotel is within a 5-minute walk of Puerto Varas Beach and Parque Philippi. Museo Pablo Fierro and Opitz House are also within 10 minutes. Puerto Varas Station is only a 1-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

9.0

Cleanliness

8.8

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 190 out of 361 reviews
Rating 8 - Good. 95 out of 361 reviews
Rating 6 - Okay. 39 out of 361 reviews
Rating 4 - Poor. 25 out of 361 reviews
Rating 2 - Terrible. 12 out of 361 reviews

Reviews

Verified

10/10 Excellent

Maria L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

We had a great stay and paid a fair value for a beautiful room with lake and volcanos view. It is true the hotel needs some updating, specially in tje exterior pool, garden and painting. Some interior details were already updated and very nice. We loved the reading room, the poems along the walls and the corridors lights.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for four nights with my son. The front desk service we received from Felipe was top notch! He was so polite and gave us a wonderful welcome. He went over all the amenities and was so helpful when we had questions. The staff in the spa were wonderful as well. I wish we could have stayed longer, but hope to return for another visit soon!
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Hilda Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its pretty and clean
Stayed 1 night in Aug 2023
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service
The hotel is well designed but needs some refreshing. Carpeting needs replacing everywhere and the chippy painted tile in the spa showers made it look gross. However: staff was very helpful and we really enjoyed our stay!
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities
worst breakfast ,decayed infrastructure,not friendly or experienced costumer service
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

James

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

This hotel could be so much more with maintenance.

Large spacious room that was nicely appointed. Professional and attentive staff with easy check in and helpful manner. Room: spacious and nicely appointed, comfortable bed, but there was a toilet leak, lukewarm shower, and the carpet was so dirty that it turned the souls of my feet black. Common areas: inside and outside lack maintenance. Location is great. We paid for a lake view but the trees were overgrown and blocked much of it. Breakfast had many items to choose from and a large veranda to watch the sun glisten over the lake. Okay value for money.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very confortable hotel well located. Bar and restaurant close early (aboyt 10 pm)
Stayed 4 nights in Mar 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Due for maintenance

Very nice hotel with a decent restaurant. However, when you "scratch the surface", it seems to have suffered a bit from neglect over time in the common areas, including the gym which has a humidity issue. Despite all of this, I would recommend staying here.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quaint, spa, pool, walkable. I would consider lighting in the evening in the bar. Way too bright and not inviting. Otherwise , great stay.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Agner

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Rooms are in good condition and spacious. Outside areas are in dire need of maitenance.
Stayed 2 nights in Jan 2023
Verified

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, they gave us good guidance about what to do. Very clean and close to the center of Puerto Varas. Sadly the access to the backyard was not open I guess because of the season. I enjoyed reading the poems in the walls.
Stayed 3 nights in Oct 2022
Verified

2/10 Terrible

MATIAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience ever

It was an absolutely horrible experience. From the point of check in until our voluntary early departure, we never felt welcomed, appreciated, safe, or any friendly nature del any of the staff. The rooms are not as advertised both size and view wise. The keyed my car and overall I say STAY away from this place.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Expedia Relocation

El hotel ya no existe Ustedes me estafaron.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atendimento.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Johann Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortavel

Otima experiencia, quarto muito confortavel. Muito bom o cafe da manha e o restaurante do jantar tambem. Podiam apenas melhorar a fachada do hotel que esta deteriorada.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue una estadía extraordinaria, celebrando los 41 años de matrimonio, bonito entorno del hotel y las instalaciones amplias y cómodas, mucha tranquilidad
Stayed 7 nights in Feb 2025
Verified

8/10 Good

Ralf

Liked: Cleanliness, staff & service, room comfort
Ein gutes Hotel, von innen top Zustand, außen könnte es einen Anstrich vertragen. Top Lage, zu Fuß in wenigen Minuten in der City - top Restaurants fussläufig.
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
péssimo. As fotos do anuncio são de 10 anos atrás
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

fernando

Disliked: Cleanliness, property conditions & facilities
Es un Hotel grande, pero está muy venido abajo. Se nota que tuvo épocas buenas pero (Mantenimiento) deja mucho que desear
Stayed 1 night in Jan 2025
Verified

4/10 Poor

Andrea

Disliked: Property conditions & facilities, room comfort

Hotel viejo, no tiene relación precio calidad

Es un hotel muy viejo, las habitaciones son amplias, pero se nota que no han invertido. Alfombras sucias, muebles deteriorados. El aire acondicionado va sobre el escritorio, el de.nuestra habitacion no funcionaba, asi que el.personal del hotel nos cambio de habitacion. Desayuno pobre, ni siquiera omelet te pueden hacer. Piscina sucia y oscura. No lo volveria a repetir.
Stayed 2 nights in Jan 2025
Verified

4/10 Poor

Silvia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Desorganização, banho frio, falta de energia

Mais de 20 dias antes da hospedagem troquei emails com o hotel para que 1 dos aptos tivesse 2 camas de solteiro e recebi a confirmação. Ao fazer o check in as reservas eram para 2 camas de casal e nem se quer tinham a informação dessa solicitação, pra piorar, não haviam como fazer a alteração na mesma categoria e com aptos próximos, pois não havia disponibilidade. Havia me hospedado nesse hotel há 2 anos e meio atras, no inverno e já havia reclamado do banho frio, principalmente quando se retorna dos passeios a menos de 0ºC e a única coisa que vc deseja é um banho bem quente. Retornei agora acreditando que após todo esse tempo e certamente diversas reclamações, isso tivesse resolvido. Embora a temperatura externa estivesse mais quente que antes (agora é primavera), ainda sim tive que reclamar do banho frio. Informam que a temperatura da caldeira é de 40ºC, porém essa temperatura chega até o chuveiro. Mesmo apenas abrindo a agua quente a agua sai morna e vc passa frio. Como é primavera a calefação do hotel está desligada então não há como se aquecer. No ultimo dia acabou a luz, tínhamos horário para sair devido ao horário do voo. Acordei e não tinha como tomar banho pois não há gerador de energia no hotel, um absurdo maior ainda. Não tinha nem como escovar os dentes, pois nem agua fria estava bombeando para a pia, nem luz de emergência funcionava. A chave do apto também não funciona e a recepção não sabia como resolver. O hotel é incrível, pecam pelo mínimo e necessário.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Silvia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Desorganização, banho frio e falta de energia

Mais de 20 dias antes da hospedagem troquei emails com o hotel para que 1 dos aptos tivesse 2 camas de solteiro e recebi a confirmação. Ao fazer o check in as reservas eram para 2 camas de casal e nem se quer tinham a informação dessa solicitação, pra piorar, não haviam como fazer a alteração na mesma categoria e com aptos próximos, pois não havia disponibilidade. Havia me hospedado nesse hotel há 2 anos e meio atras, no inverno e já havia reclamado do banho frio, principalmente quando se retorna dos passeios a menos de 0ºC e a única coisa que vc deseja é um banho bem quente. Retornei agora acreditando que após todo esse tempo e certamente diversas reclamações, isso tivesse resolvido. Embora a temperatura externa estivesse mais quente que antes (agora é primavera), ainda sim tive que reclamar do banho frio. Informam que a temperatura da caldeira é de 40ºC, porém essa temperatura chega até o chuveiro. Mesmo apenas abrindo a agua quente a agua sai morna e vc passa frio. Como é primavera a calefação do hotel está desligada então não há como se aquecer. No ultimo dia acabou a luz, tínhamos horário para sair devido ao horário do voo. Acordei e não tinha como tomar banho pois não há gerador de energia no hotel, um absurdo maior ainda. Não tinha nem como escovar os dentes, pois nem agua fria estava bombeando para a pia, nem luz de emergência funcionava. A chave do apto também não funciona e a recepção não sabia como resolver. O hotel é incrível, pecam pelo mínimo e necessário.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Sandra Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena estadía. Como siempre. Buena atención. Desayuno ok. Lo unico es que sólo abran la piscina post 31 de Dic.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Migdalia

Liked: Cleanliness, amenities, property conditions & facilities
Hermoso hotel
Stayed 1 night in Oct 2024
Verified

8/10 Good

isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La recomiendo
Stayed 3 nights in Sep 2024