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Paradisus Grand Cana - All Suites - All Inclusive

5.0 star property

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Located close to Cocotal Golf and Country Club and Bavaro Beach, Paradisus Grand Cana - All Suites - All Inclusive provides an adjacent golf course, free water park access, and a beach bar. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons, and a golf clubhouse. Treat yourself to a body scrub, a Swedish massage, or aromatherapy at Maia, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. Enjoy the 24-hour gym, as well as activities like volleyball. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a poolside bar and a terrace.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is AED 1,228
AED 1,572 total
includes taxes & fees
5 Apr - 6 Apr

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for 2 Bedroom Master Suite

Premium bedding, pillowtop beds, minibar, in-room safe

2 Bedroom Master Suite

9.6 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 167 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge, Swim Up)

8.6 out of 10
Excellent
(13 reviews)
  • Garden view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 278 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

8.0 out of 10
Very good
(8 reviews)
  • Garden view
  • 157 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite

9.4 out of 10
Exceptional
(20 reviews)
  • Garden view
  • 92 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Premium bedding, pillowtop beds, minibar, in-room safe

One Bedroom Suite

9.4 out of 10
Exceptional
(63 reviews)
  • Garden view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms (Family Concierge, Master)

  • Garden view
  • 167 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite (Master, Swim-Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Master, Swim-Up)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 157 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms (Master, Swim-Up)

  • Garden view
  • 278 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge, Master)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 92 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Located in Bávaro, a neighborhood in Punta Cana, Paradisus Grand Cana - All Suites - All Inclusive is next to a golf course and near a private beach. While the natural beauty of Bavaro Beach and Arena Gorda Beach can be enjoyed by anyone, those looking for an activity can check out Cocotal Golf and Country Club. Downtown Punta Cana and Cabeza de Toro Beach are two other places to visit that come recommended. Visit our Punta Cana travel guide
Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001

What's nearby

  • Playa Bavaro. Punta Cana, Dominican Republic
    Los Corales Beach
    20 min walk - 1.7 km
  • Cortecito Beach showing general coastal views, a beach and tropical scenes
    Cortecito Beach
    4 min drive - 2.4 km
  • Cocotal Golf and Country Club
    1 min walk - 0.2 km
  • Fun Republic
    10 min walk - 0.9 km
  • Aromas Museum
    18 min walk - 1.6 km

Getting around

  • Punta Cana Intl. Airport (PUJ)
    28 min drive

Restaurants

  • Lobby Bar
    12 min walk
  • La Riveira
    14 min walk
  • Steak & Lobster
    12 min walk
  • Tori
    1 min walk
  • Origen Gastro Hall
    9 min walk

About this property

Paradisus Grand Cana - All Suites - All Inclusive

Luxury family-friendly hotel near Cocotal Golf and Country Club
Located close to Bavaro Beach and Downtown Punta Cana, Paradisus Grand Cana - All Suites - All Inclusive provides an adjacent golf course, free water park access, and a beach bar. Tee up with amenities like a driving range, golf lessons, and a golf clubhouse at this hotel. Treat yourself to a body scrub, a Swedish massage, or aromatherapy at Maia, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. Enjoy the 24-hour gym, as well as activities like volleyball. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a poolside bar and a terrace.
Additional perks include:
  • 3 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • 2 outdoor tennis courts, a free beach club on site, and babysitting (surcharge)
  • ATM/banking services, luggage storage, and a 24-hour front desk
  • Guest reviews say great things about the beach locale, pool, and helpful staff
Room features
All 432 individually furnished rooms feature comforts such as private outdoor hot tubs and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Rainfall showers, tubs or showers, and free toiletries
  • 42-inch Smart TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and separate dining areas

All inclusive details

All-inclusive room rates at Paradisus Grand Cana - All Suites - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 27-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Low-height door lock
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 4 floors
  • 5 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 5400 per pet (varies based on length of stay)
Service animals are welcome
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 5400 per pet (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 11:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Grand Cana All Suites
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites - All Inclusive Hotel
Paradisus Grand Cana - All Suites - All Inclusive Punta Cana

Frequently asked questions

Does Paradisus Grand Cana - All Suites - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–11:00 PM.

How much does it cost to stay at Paradisus Grand Cana - All Suites - All Inclusive?

As of 24 March 2026, prices found for a 1-night stay for 2 adults at Paradisus Grand Cana - All Suites - All Inclusive on 5 April 2026 start from AED 1,228, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Grand Cana - All Suites - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of DOP 5400 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Paradisus Grand Cana - All Suites - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Paradisus Grand Cana - All Suites - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Paradisus Grand Cana - All Suites - All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is Paradisus Grand Cana - All Suites - All Inclusive located?

This family-friendly Punta Cana hotel is located in Bávaro, within 3 mi (5 km) of Cocotal Golf and Country Club and Bavaro Beach. Downtown Punta Cana and Arena Gorda Beach are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Paradisus Grand Cana - All Suites - All Inclusive Reviews

8.4

Very Good

9.2

Cleanliness

8.8

Amenities

8.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 778 out of 1323 reviews
Rating 8 - Good. 240 out of 1323 reviews
Rating 6 - Okay. 135 out of 1323 reviews
Rating 4 - Poor. 79 out of 1323 reviews
Rating 2 - Terrible. 91 out of 1323 reviews

Reviews

Verified

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing resort if you have kids. Very clean room, gorgeous property, so much to do. Beach was also very nice.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, premium liquor, friendly and helpful staff. Pool was great and there's a short free shuttle to the beach- and a bar/restaurant when you get there. (Plus fresh beach towels)
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Adegboyega

Liked: Cleanliness, property conditions & facilities
Courteous staff, great rooms and amenities.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Nichelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay tremendously!!! The family concierge is the way to go!! Carolina was the absolute best!!!!!!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Maria Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, great service. Walk to the beach was enjoyable. Variety of high quality food.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Vasudev

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Guest service, Very clean rooms..
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, amenities, property conditions & facilities
A great time was had ! Room was clean , staff were friendly, and amenities were great. Family friendly! We will be back for sure !
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

stale

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were great, and property was in great condition. However the service was just okay and the staff seemed slightly annoyed when we were ordering food or getting drinks. The food was mediocre at best, except for Lemonfish, the ceviche was amazing and service good, the steakhouse served a decent steak but appetizers and sides were not great, we paid extra to try the lobster which was really dry, and service was lackluster. The minibar was supposed to get restocked with what we preferred but after asking for the first two days we started going to the bars to get the drinks we wanted and restocked ourselves. We were supposed to get a resort credit which they didn't honor at checkout.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ernest

Liked: Cleanliness, amenities, property conditions & facilities
Our Concierge, Gabriel, an his Manager, Dinni, were outstanding. Room was excellent. Food was very good. Staff were very good. We would consider coming again.
Stayed 13 nights in Dec 2025
Verified

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was super clean and the staff were amazing!
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
The room was great. Clean and spacious. The beds were comfortable, and the staff was always friendly and helpful.
Stayed 7 nights in Nov 2025
Verified

8/10 Good

Tuba

Liked: Cleanliness, property conditions & facilities
Had a pleasant time, rooms were very clean. Entertainment could have been better.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Alkesh Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family concierge is a must if travelling with kids. The one bedroom swim up suite was a very good size and perfect for a family of 4. Our concierge Onil was very helpful with everything. The property is very well maintained and looks in good conditions. Could have done with a wider variety in the buffet, and possibly slightly more variation in restraurant types if staying for for than 5 days. Overall a very good hotel
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean. Rooms are spacious. The mail pool is super nice and sometimes there’s an inflatable for the kids which the kids loved. Kids club was awesome to get the kids out of the sun for 2 hours a day and the kids enjoyed the activities they had for them. They also enjoyed the water park (5 and 3 year old kids). The food was really. The tapanyaki was especially fun for the kids. Standing in line to book the à la cart restaurants was annoying and we couldn’t get the times we wanted (we were given reservations at 8:30 everyday which was too late for my kids), but we we to reception after and they were able to help change our reservations to earlier times and texted us everyday which restaurant we were booked for. You have to reserve a cabana by the pool early (between 7-8) or else you’re not getting one. The beach was really nice. Minimal seaweed. Beautiful white sand and blue water. The staff was really hospitable and helpful. Overall, we loved the hotel and plan on going back soon.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Laila

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay for family
Stayed 5 nights in Jul 2025
Verified

4/10 Poor

Ian Daniel

Liked: Cleanliness, property conditions & facilities
0/8 reservations were honoured. That’s across restaurants, activities, and help with bags at checkout. Remarkable!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Terricka

Liked: Cleanliness, amenities, property conditions & facilities
Paradisus Grand Cana in Punta Cana is honestly the BEST all-inclusive resort I’ve ever experienced! From the moment we arrived, everything exceeded expectations. The cleanliness, luxurious vibe, and stunning aesthetics in every single space made the entire stay feel like a dream. The spa was hands down my absolute favorite! I received the BEST massage and facial I have ever had. Huge shoutout to Elizabeth and Analys — they were incredible! And the signature tea they served was the perfect touch to such a relaxing experience. Everything about this hotel was so amazing that we literally booked another night because we didn’t want to go home! If you’ve been thinking about booking — just go ahead and do it. You will NOT regret it! Check out my full review on TikTok: @_lifewithter
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Amira Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
variety of restaurants for dinning and great hotel for staying with family or couple. Great rooms and very comfy beds!
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Laurentiu Cristian

Liked: Cleanliness, amenities, property conditions & facilities
Is amazing , I felt I got value for my money. Staff is amazing, food at the buffet was good , changeing every day , asian fusion was bad and steak house steak was not too amazing but the restaurant and service was amazing. Few tips : When you take a shower put a towel by the door othwise you will flood the bathroom, when making a reservation with the concierge make sure he/she takes a picture of the reservation with you phone and if you have the grill down by the pool make sure you tell the chef to change the taungs as he is using same for raw and cooked food. Just go and have fun !
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was beautiful and the most staff were friendly
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Sheryl Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great kitchen set up and great view pf pool!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Nirav

Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and new
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Suzana

Liked: Cleanliness, amenities
My family of 4 stayed at the paradisus grand Cana in a swim up suite facing the garden which i loved way more than the swim ups facing the main pool. It’s less noisy and only the people who have swim out rooms can access it. The water park was great for my kids. Food was ok. The restaurants were pretty good. Rooms were nice and clean only thing I would recommend is the hotel clean the couches and chairs as they are fabric. Also the chairs at the buffet were dirty. Need a good cleaning
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, we had a pleasant stay, but there were a few areas where the experience did not fully meet expectations. The concierge team was courteous, but staff engagement felt inconsistent. We had to follow up several times for dinner reservations, and on two occasions during our short stay, the reservations were not made at all. The shows were very entertaining and well produced, but seating was limited unless you arrived early. The pool area was excellent — clean, spacious, and enjoyable. However, there were not enough umbrellas to provide proper shade. While we understand that the daybed-style cabanas are a premium option, adding more standard umbrellas would greatly improve guest comfort. Transportation to the beach was also an inconvenience. The shuttle service was slow, with longer-than-expected wait times, and we often chose to walk instead. The spa facilities were nice, but very expensive, and in our opinion did not offer good value for the cost. Overall, the property has many positive aspects, but improvements in service consistency and guest logistics would make a noticeable difference.
Stayed 3 nights in Mar 2026