2/10
I understand that the cost of the stay is fairly standard, but the service was extremely poor. When I checked into my room, the TV wasn’t working. I contacted the front desk, but the lady I spoke to had no idea how to help or resolve the issue.
They advertised that breakfast was included — unfortunately, it was terrible. The apple provided looked like it had been sitting around for a month, the muffin was ice-cold, clearly taken straight out of the freezer, and the juice for kids was simply undrinkable.
What surprised me most was the reaction I received when I tried to provide feedback. I politely mentioned that the quality of breakfast being served was unacceptable, and instead of listening, the staff member became agitated. In the end, I found myself apologizing just for pointing out things that should have been taken seriously.
Overall, I’m very disappointed with the experience. I hope management takes this feedback to heart and improves the service for future guests.
Md Moinuddin
أقام ليلة واحدة (1) في شهر يونيو عام 2025