Overall, the stay was decent. You might need to exercise some patience with this hotel, though.
Pros:
- Close to the beach
- Lots of shops and restaurants nearby
- Rooftop pool
- A well-equipped gym with a nice view
- Friendly service, for the most part
Cons:
- Service can be inconsistent and sometimes slow. Example 1: Our in-room Nespresso machine wasn’t working, so we requested a replacement. We waited a day, nothing. Asked again, waited another day, still nothing. Finally, on the third try, we got a replacement, but no replacement pods (the ones we had were wasted when we tested the broken machine). Example 2: We booked the room for two people, but when the dirty towels were removed, we only got one new towel. This happened both times our room was cleaned, which just felt odd for a room meant for two. The second time they took our hand towel but didn’t replace it. It’s a small thing, but when you have to call for basic items that should’ve been provided, it starts to feel like there’s a lack of attention to detail.
- No ceiling ventilation in the bathroom. This might be common in Brazil, not sure, but it’s worth mentioning since it was pretty humid, and the AC didn’t reach the bathroom (even though the room was small), so it always felt warm and muggy in there.
- WiFi was spotty and really bad in the room.
- Both times the room was cleaned, the toilet wasn’t properly cleaned.
