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Hôtel Universel in Rivière-du-Loup

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Luxury
VIP Access
4.0 star property
8.8

Excellent

Serene elegance in northeastern Quebec

Elegant and serene, this property in northeastern Quebec boasts spacious, well-lit rooms and a beautiful rooftop pool. Delight in the excellent on-site restaurant and enjoy the convenience of charging stations.

Popular amenities

  • Bar
  • Room service
The current price is AED 410
AED 488 total
includes taxes & fees
23 Nov - 24 Nov

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

8.8 out of 10
Excellent
(113 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 29 sq m
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Excellence Room 2 Queen Beds

Excellence Room 2 Queen Beds | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room 2 Queen Beds

8.6 out of 10
Excellent
(47 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 29 sq m
  • 5 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Excellence Room

Excellence Room | Hypo-allergenic bedding, individually decorated, individually furnished

Excellence Room

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Privilege Club Room

Privilege Club Room | Hypo-allergenic bedding, individually decorated, individually furnished

Privilege Club Room

9.0 out of 10
Wonderful
(29 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

9.4 out of 10
Exceptional
(45 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
  • 4 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4

What's nearby

  • Grand Portage Regional Hospital - 3 min drive - 1.9 km
  • Cegep De Riviere-du-Loup - 3 min drive - 2.6 km
  • Parc des Chutes - 4 min drive - 3.0 km
  • Manoir Fraser - 5 min drive - 3.4 km
  • Riviere-du-Loup Saint-Simeon Ferry - 9 min drive - 8.9 km

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Subway - ‬17 min walk
  • ‪L'Innocent - ‬3 min drive
  • ‪Tim Hortons - ‬14 min walk
  • ‪Mini-Putt Casse-Croûte - ‬4 min drive

About this property

Hôtel Universel in Rivière-du-Loup

Upscale family-friendly hotel connected to the convention center
You can look forward to a firepit, dry cleaning/laundry services, and a bar at Hôtel Universel in Rivière-du-Loup. Treat yourself to thalassotherapy, a hot stone massage, or a facial at UniverSpa, the onsite spa. The on-site international cuisine restaurant, Restaurant - Boreal, offers breakfast, dinner, and kids' meals. In addition to a 24-hour gym and a 24-hour business center, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool along with a waterslide and a lifeguard on site
  • Free self parking and extended parking
  • Cooked-to-order breakfast (surcharge), an electric car charging station, and a 24-hour front desk
  • Massage treatment rooms, ATM/banking services, and meeting rooms
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 300 individually furnished rooms include comforts such as air conditioning, as well as amenities like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with hair dryers
  • Flat-screen TVs with cable channels
  • Refrigerators, microwaves, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 7 to 16 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant - Boreal

Things to do

  • 24-hour gym
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Waterslide

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 183 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1973
  • Fireplace in lobby
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 14 2025 to October 30 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40.24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Property Registration Number 2024-11-30, 054854

We should mention

Pool access available from 8:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Frequently asked questions

Does Hôtel Universel in Rivière-du-Loup have a pool?

Yes, this property has an indoor pool. Pool access is from 8:30 AM–10:00 PM. The pool will be unavailable from October 14 2025 to October 30 2025 (dates subject to change).

Is Hôtel Universel in Rivière-du-Loup pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of CAD 40.24 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hôtel Universel in Rivière-du-Loup?

Check-in start time: 4 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hôtel Universel in Rivière-du-Loup?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Hôtel Universel in Rivière-du-Loup located?

This family-friendly Rivière-du-Loup hotel is located near the airport, within 1 mi (2 km) of Musee du Bas St Laurent and Cegep De Riviere-du-Loup. Club De Golf De Riviere-Du Loup and Grand Portage Regional Hospital are also within 2 mi (3 km).

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Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1106 out of 1936 reviews
Rating 8 - Good. 501 out of 1936 reviews
Rating 6 - Okay. 204 out of 1936 reviews
Rating 4 - Poor. 78 out of 1936 reviews
Rating 2 - Terrible. 47 out of 1936 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room , great dinner at restaurant
Stayed 1 night in Oct 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet stay, exactly what we needed.
Stayed 1 night in Aug 2025

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the parking spot for our room, very convenient.
Stayed 1 night in Oct 2025

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Staff was pleasant and informative!
Stayed 1 night in Nov 2025

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean modern rooms and a nice restaurant.
Stayed 1 night in Aug 2025

6/10 Okay

Ulandi

Liked: Cleanliness
I would rather have a room that does not border the pool next time. Breakfast at the restaurant was wonderful.
Stayed 1 night in Aug 2025

10/10 Excellent

Pranav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location with all amenities for family vacation.
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been renovated extensively since our last visit several years ago. The rooms are very nice and the food in the restaurant is excellent.
Stayed 1 night in Sep 2025

10/10 Excellent

Fraser

Liked: Cleanliness, amenities, property conditions & facilities
Oui tres bien
Stayed 1 night in Nov 2025

10/10 Excellent

Blaine

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very busy with a big conference checking in at the same time. Wait time was quick, I was impressed
Stayed 1 night in Nov 2025

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room
Stayed 1 night in Oct 2025

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a quick overnight stop on our way back from the east coast. It was a wonderful stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Sep 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Nice place, good restaurant. Kids loved the pool
Stayed 1 night in Aug 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice property. I would recommend you request a room not attached to the pool unless you like the smell of chlorine.
Stayed 1 night in Sep 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great pool and hot tub. Lots of amenities for families. Staff spoke English which was helpful with our limited French. Close to many restaurants and also close to the falls.
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off the hwy. Super comfy bed.
Stayed 1 night in Aug 2025

8/10 Good

Andreja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok but kind a small and not the best appointed. It was ok to sleep for a night. Restaurant is amazing with great service and food is good.
Stayed 1 night in Aug 2025

6/10 Okay

Jennifer

Many rooms are ground floor rooms. The hotel looks and is a second rate casino. The hotel restaurant is good.
Stayed 1 night in Aug 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 1 night in Aug 2025

6/10 Okay

pamela

Liked: Cleanliness, property conditions & facilities
Fire places & seating area was lovely Booked this room for the kids to have pool & water slide. Slide was closed, very disappointed! Was very noisy, ball tournament & conference going on & same time.
Stayed 1 night in Sep 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall experience. Well worth the money. The only negative was, the extremely noisy ventilation unit in our room….
Stayed 1 night in Aug 2025

6/10 Okay

Michelle

Liked: Cleanliness, staff & service

Nice place to take a break

Everything was nice. Pillows were not that great and only had three for two beds.
Stayed 1 night in Aug 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Only negative is not receiving an emailed copy of my receipt as promised.
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed it for; an overnight stop as we made our way to our destination. Kids enjoyed the pool although it was quite cloudy. The rooms were suitable for our needs, minus the "rollaway bed" which is simply a fold-up cushion.
Stayed 1 night in Jul 2025