6/10 مقبول
Gabrielle
2025 يونيو 11
عناصر لم تنل الإعجاب: وسائل الراحة وحالة المنشأة ومرافقها
Hotel Okapi is a nice hotel. The staff are very nice. Rooms are adequate. The hotel is located in a wonderful spot. My only complaint is they have a sister hotel called the Panda. You have to go through them if you want a new reservation at the Okapi or if you want to stay longer. There’s a gentleman who answers the phone at the Hotel Panda who is extremely rude. They don’t want your business. They post prices on their website and then when you go to reserve the room, the price is higher than what they say it’s going to be. When I called to complain about it the host at the Panda was extremely rude and told me that if I didn’t want to pay the higher rate I could go elsewhere. I just thought it was very poor service and had it not been for the good location of the Okapi, I would certainly have gone elsewhere.
Gabrielle
أقام 4 ليالٍ في شهر يونيو عام 2025