"Check in and check out system could be improved with a personal service. A lot of people need help in that as they all are not electronic savvy.
Thanks"
"The lady at check in (sorry forgot her name) was brilliant and so helpful. The aircon in the room wasn’t great so she brought us a fan for the room and no question was too difficult.
Breakfast was great, good selection of different food and caters for vegans & gluten free - with a big choice.
The location of the hotel was perfect for what we need.
The bathroom could have been cleaner. Also the platform lift which you need to use to enter the hotel when the shops are shut, had less area to move around in reception area due to the chairs in the lobby. It was difficult with a small suitcase but a wheelchair user wouldn’t have enough space.
Otherwise a great hotel!"
"Modest gym equipment, dedicated sauna hours are appreciated. We recognized our room was not cooling, front desk staff said they would write a ticket. We checked later, no ticket written..best staff could do was to switch rooms the next night as all rooms were booked the first night."