"Checkin was done based on a deal that the owner only agreed to do it on cash as well as directly and not thru Hotels.com/Expedia. Since it was too late when we arrived, we agreed to stay. We stayed for 2 nights and took 2 rooms as per the original reservation."

"Got to the hotel and they made excuses that first the electricity in the 3 rooms we booked were not working and then that they were no more rooms left. They then took us to another hotel that they arranged for stay, which was terrible, toilet didn't flush, hot water for bathing was sparse and included breakfast was abysmal. Couldn't call anyone at 7pm and didn't have long distance to call Expedia. Also contacted Expedia by email and no one returned my email. I'm so disappointed in Expedia as...