Travelers find true relaxation at Iberostar Selection Praia do Forte in Açu da Torre. The all-inclusive resort features 5 pools, 6 international cuisine restaurants, and a rejuvenating spa. Attentive staff ensures every stay runs smoothly.
VIP Access
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Pool
All inclusive
Spa
Parking included
Free WiFi
Restaurant
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View all photos for Double Room (No children included)
Double Room (No children included)
9.09.0 out of 10
Wonderful
13 reviews
(13 reviews)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
46 sq m
Sleeps 3
2 Double Beds OR 1 King Bed
View all photos for Standard Double Room ( 1 Child Until 12 years old included)
Standard Double Room ( 1 Child Until 12 years old included)
8.88.8 out of 10
Excellent
5 reviews
(5 reviews)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
46 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Standard Double Room (2 Children under 12 years old included)
Standard Double Room (2 Children under 12 years old included)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
46 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Spa Room (No children included)
Spa Room (No children included)
9.09.0 out of 10
Wonderful
7 reviews
(7 reviews)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
46 sq m
Sleeps 3
2 Double Beds OR 1 King Bed
View all photos for Spa Room (1 Child Until 12 years old included)
Spa Room (1 Child Until 12 years old included)
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
46 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Spa Room (2 Children under 12 years old included)
Spa Room (2 Children under 12 years old included)
10.010.0 out of 10
Exceptional
1 review
(1 review)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
46 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Double Side Sea View (No children included)
Double Side Sea View (No children included)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
46 sq m
Sleeps 3
2 Double Beds OR 1 King Bed
View all photos for Double Side Sea View (1 Child Until 12 years old included)
Double Side Sea View (1 Child Until 12 years old included)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
46 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Double Side Sea View (2 Children under 12 years old included)
Double Side Sea View (2 Children under 12 years old included)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
46 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Double Superior (No children included)
Double Superior (No children included)
8.88.8 out of 10
Excellent
5 reviews
(5 reviews)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Partial sea view
48 sq m
Sleeps 2
1 King Bed
View all photos for Double Superior (1 Child Until 12 years old included)
Double Superior (1 Child Until 12 years old included)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Partial sea view
48 sq m
Sleeps 3
1 King Bed
View all photos for Junior Suite Sea View (No children included)
Junior Suite Sea View (No children included)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
41 sq m
1 bedroom
Sleeps 3
1 Double Bed OR 1 King Bed
View all photos for Junior Suite Sea View ( 1 Child Until 12 years old included)
Junior Suite Sea View ( 1 Child Until 12 years old included)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Sea view
41 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Junior Suite Sea View (2 Children under 12 years old included)
Junior Suite Sea View (2 Children under 12 years old included)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
40 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Junior Suite (Single Use)
Junior Suite (Single Use)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds
View all photos for Junior Suite (Spa | Single Use)
Junior Suite (Spa | Single Use)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds
View all photos for Junior Suite, Partial Ocean View (Single Use)
Junior Suite, Partial Ocean View (Single Use)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
1 bedroom
Sleeps 1
1 King Bed OR 2 Double Beds
View all photos for Junior Suite, Corner (Single Use)
Junior Suite, Corner (Single Use)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Sleeps 1
1 King Bed
View all photos for Junior Suite, Ocean View (Single Use)
Junior Suite, Ocean View (Single Use)
10.010.0 out of 10
Exceptional
2 reviews
(2 reviews)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Sleeps 1
1 King Bed OR 2 Double Beds
View all photos for Junior Suite (Premium | Single Use)
Junior Suite (Premium | Single Use)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Sleeps 1
1 King Bed OR 2 Double Beds
View all photos for Junior Suite (Spa)
Junior Suite (Spa)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
View all photos for Junior Suite, Partial Ocean View
Junior Suite, Partial Ocean View
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
View all photos for Junior Suite, Corner
Junior Suite, Corner
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
1 bedroom
Sleeps 4
1 King Bed
View all photos for Junior Suite, Ocean View
Junior Suite, Ocean View
9.49.4 out of 10
Exceptional
3 reviews
(3 reviews)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
View all photos for Junior Suite (Premium)
Junior Suite (Premium)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
View all photos for Penthouse, Oceanfront (Suite | Single Use)
Penthouse, Oceanfront (Suite | Single Use)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Sleeps 1
1 King Bed
View all photos for Penthouse, Oceanfront (Suite)
Penthouse, Oceanfront (Suite)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
1 bedroom
Sleeps 4
1 King Bed
View all photos for Junior Suite
Junior Suite
9.29.2 out of 10
Wonderful
18 reviews
(18 reviews)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds
View all photos for Junior Suite (Single Use | Near Pool)
Junior Suite (Single Use | Near Pool)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Sleeps 1
1 King Bed OR 2 Double Beds
View all photos for Junior Suite (Near Pool)
Junior Suite (Near Pool)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Sleeps 4
1 King Bed OR 2 Double Beds
Junior Suite (Upper Floor Single Use)
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Sleeps 1
1 King Bed OR 2 Double Beds
Junior Suite (Upper Floor )
Highlights
Balcony
Air conditioning
Free minibar items
Smart TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
Sleeps 4
1 King Bed OR 2 Double Beds
About the neighborhood
Located on the beach, Iberostar Selection Praia do Forte - All Inclusive is in Açu da Torre, a neighborhood in Mata de São João. The area's natural beauty can be seen at Praia do Forte Beach and Guarajuba Beach. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Mata de São João travel guide
Rodovia BA 099, Km 56, Praia do Forte, Mata de São João, BA, 48.287-000
What's nearby
Praia do Forte Beach
13 min drive - 8.3 km
Imbassai Beach
14 min drive - 12.5 km
Sapiranga Ecological Reserve
11 min drive - 9.1 km
Dona Zilda Waterfall
11 min drive - 10.6 km
Tower House of Garcia d'Avila
12 min drive - 10.6 km
Getting around
Deputado Luis Eduardo Magalhaes Intl. Airport (SSA)
62 min drive
Restaurants
Reataurante Pelô
2 min walk
Lobby Bar Iberostar Bahia
8 min walk
Restaurante Meu Rei
4 min walk
Restaurante Maresias
4 min walk
Iberostar Maj Tai Restaurante Oriental - Praia do Forte
1 min walk
About this property
Iberostar Selection Praia do Forte - All Inclusive
Luxury all-inclusive property located in Açu da Torre
At Iberostar Selection Praia do Forte - All Inclusive, you can look forward to a golf course, a nightclub, and 2 poolside bars. Treat yourself to a body treatment, a body wrap, or a facial at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe.
You'll also enjoy perks such as:
5 outdoor pools and a children's pool, along with a waterslide, sun loungers, and pool umbrellas
Free self parking
Tennis courts, a roundtrip airport shuttle (surcharge), and a bike on site
Supervised childcare (surcharge), a gift shop, and concierge services
Guest reviews give top marks for the helpful staff
Room features
All 536 rooms feature comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
Recycling, LED light bulbs, and eco-friendly cleaning products
Bathrooms with rainfall showers and eco-friendly toiletries
32-inch Smart TVs with satellite channels
Wardrobes/closets, balconies, and coffee/tea makers
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages
All à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Awards and affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
More
3 floors
Eco-friendly cleaning products used
Living plant wall
Reception hall
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Shower
Towels provided
Entertainment
32-inch smart TV with satellite channels
Food and drink
Coffee/tea maker
Free stocked minibar
Limited room service
More
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: Optional medical insurance can be purchased on site for a daily fee.
We should mention
This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Property is also known as
Iberostar Praia Forte
Iberostar Praia Forte All Inclusive All-inclusive property
Iberostar Praia Forte All Inclusive Mata de Sao Joao
Iberostar Selection Praia Forte All Inclusive Mata de Sao Joao
Iberostar Selection Praia Forte All Inclusive
Iberostar Selection Praia do Forte All Inclusive
Iberostar Praia do Forte All Inclusive
Frequently asked questions
Does Iberostar Selection Praia do Forte - All Inclusive have a pool?
Yes, this property has 5 outdoor pools and a children's pool.
Is Iberostar Selection Praia do Forte - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Iberostar Selection Praia do Forte - All Inclusive?
Check-in start time: 3 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.
What time is check-out at Iberostar Selection Praia do Forte - All Inclusive?
Check-out is at noon.
Does Iberostar Selection Praia do Forte - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Are there all-inclusive benefits at Iberostar Selection Praia do Forte - All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included.
Where is Iberostar Selection Praia do Forte - All Inclusive located?
This Açu da Torre property is on the beach, 1.7 mi (2.8 km) from Klaus Peters Municipal Natural Park, and within 6 mi (10 km) of Sapiranga Ecological Reserve and Dona Zilda Waterfall. Praia do Forte Beach and Imbassai Beach are also within 9 mi (15 km).
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Reviews
Iberostar Selection Praia do Forte - All Inclusive Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Delicious food, very comfortable room, amazing amenities area. The pool without any kind of animation is the best! Very calm and suitable for relaxing!
Lais
Stayed 4 nights in Nov 2022
4/10 Poor
Kenneth
5 May 2025
Liked: Cleanliness, amenities
Meals were average at best even the so called speciality resteraunts we are not big drinkers Air con would no go lower than 24 the whole trip and they never fixed our fan many times they just hang up as they don’t speak English
Kenneth
Stayed 5 nights in Apr 2025
4/10 Poor
Persio
14 November 2023
Disliked: Amenities
Terrible experience. Check-in was a total mess for 7 people and 4 rooms. 86 year old placed on a third floor of a building without an elevator. Had to argue to make them correct it. Actually none of the buildings in this Resort are accessible. None of them have elevators although this place was build in 2008 (no excuses that it’s an old property). Distances between rooms, restaurants, pools and lobby are huge, paved with irregular pavers. Wheelchairs are impossible to use due to the irregular surfaces. Internal golf cart system to transport elderly people is offered but waiting times were so long that we gave up using it. Signage providing directions throughout the property are almost non-existent. Impossible to know where you have to go to get to your building. Dozens of people lost throughout the property every day, begging for directions, totally frustrated. Majority of the staff doesn’t seem to be happy, although very few exceptions were very attentive and supportive.
App that is highly recommend by the staff upon check-in is useless. Scheduling of Resort activities is never updated and internal map directions are also outdated. I learned that it doesn’t work because Spain is responsible for keeping it updated, so any local changes to activities have to be informed to Spain by email before they can update the App. Note: Spain is 5 hours ahead in time zone. Total non-sense.
Pools were really good and food and drinks abundant and of good quality. I’ll never go back.
Persio
Stayed 7 nights in Nov 2023
10/10 Excellent
Danilo
4 December 2025
Liked: Cleanliness, staff & service, amenities
Nossa experiência no Iberostar Selection Praia do Forte foi memorável. A infraestrutura é impecável, com piscinas e áreas de lazer de alto padrão. A alimentação All Inclusive é excelente em variedade e qualidade. O SPA excepcional, e as atividades são muito bem organizadas.
No entanto, o ponto mais alto foi o atendimento da equipe. Destacamos o instrutor de tênis Jacaré, que é carismático e atencioso. No Restaurante Pelô, as garçonetes Alana Alves e Laise nos trataram com uma simpatia e cuidado excepcionais. Recomendamos e, certamente, voltaremos no futuro.
La habitación es espaciosa y cuenta con minibar. La cama es muy cómoda como también las almohadas. El baño debiera tener una doble bacha por tratarse de un hotel 5 estrellas.
El servicio de playa está bien, aunque las reposteras están muy juntas.
Christian
Stayed 10 nights in Nov 2025
10/10 Excellent
JOSE
21 November 2025
Liked: Cleanliness, staff & service, amenities
Garçom Sleman do Restaurante Al Maré, comida divina e entradas idem. Pelô: comida alta qualidade e variada com funcionários muito simpáticos e prestativos. Voltaremos!
Ótimo hotel para viagem com crianças. As piscinas são ótimas, tem varias opções de entretenimento para os pequenos. Também há boa oferta de bebidas e alimentação.
Henrique
Stayed 4 nights in Nov 2025
6/10 Okay
Rodolfo
23 October 2025
Liked: Property conditions & facilities
Disliked: Staff & service
Refrigerante na maquina.
Nao tem agua mineral no quarto. Vc tem que encher garrafa de vidro nos bebedores fora do hotel.
Foi nossa 6x no hotel! Vamos desde 2010! Amo quasar tudo, os pontos negativos q precisam melhorar são : os vinhos tintos (mto ruins), a animação caiu a qualidade, está mto inferior e desanimada, antes tinha roda d samba, mais música ao vivo, shows maravilhosos.., a animação empobreceu total … as músicas da piscina prescisam parar d fazer apologia ao PT ( não somos petistas e mto triste ouvir as músicas do faz O L, implantar uma cultura petista é complicado e não pode ocorrer em hotéis) ! O bar molhado precisa de mais funcionários !
Experiência incrível!
Do início ao fim. Comida maravilhosa, principalmente, o café da manhã. Bares espalhados por toda área, com bebidas diversas. Atendimento excelente. Quarto impecável.
Enfim, voltarei várias vezes, se Deus quiser!
Tudo funciona MUITO bem! Parabéns ao time do Iberostar! Perfeito para crianças bebês, menores e adultos! A infra é perfeita para os pequenos. A Experiência é desenhada no cuidado para os baixinhos. Parabéns!! E todos os problemas que tivemos, foram incrivelmente solucionados muito rápido (tudo via aplicativo e sem enrolação)
Muito bom o hotel porém algumas coisas poderiam ser diferente
Ter limite de restaurantes pra reserva
Não ter disponibilidade pra reserva
Limpeza do quarto bem razoável
Sorvetes não são bons e sempre derretidos
Um milhão de doces porém nenhum bom
Comidas para se sentir satisfeito
Porém não pra degustar
Não tem nada saboroso de verdade
Tudo impecável. Funcionários mto educados e profissionais, tudo mto limpo e bonito, comida farta, diversificada e deliciosa, bebidas excelentes. Entregam o que prometem.
Tive problemas gravíssimos no meu checkin.
Recebi diversas informações erradas ou incompletas, me trocaram de quarto 3 vezes, sendo que na 2a troca, quando fui entrar no quarto designado pelo hotel, já haviam hóspedes no mesmo e eles me informaram que enviaram minhas bagagens para o quarto onde eles estavam hospedados. (Segundo os mesmos, tiraram fotos para eles mesmos se protegerem de possíveis problemas, dado o absurdo da situação).
Por fim, como 'pedido de desculpas' pelo ocorrido, me ofereceram 'late checkout', que foi outro problema, pois mesmo me oferecendo, confirmando e garantindo o horário com outra equipe, eu fiquei preso pra fora do meu quarto pois, segundo a supervisora via telefone de uma camareira que pedi ajuda na hora, 'Sim, você tem que ir na recepção ativar o late checkout'.
No fim, entre estes grandes e outros pequenos problemas ocorridos, solicitei um relatório com minhas reclamações e para a minha surpresa fui informado que eles não tinham, que 'tratavam tudo internamente'. Ou seja... não resolveram nada, e me inibiram de ter informações para que eu tomasse minhas providências posteriormente.