2/10 سيّئ للغاية
Edith
25 أكتوبر 2025
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، وحالة المنشأة ومرافقها
When we arrived at Candlewood Suites, I presented my identification and form of payment. After looking up my reservation, the front desk informed me that it had been canceled. I was very confused, as I had even called that morning to request an early check-in, and nothing was mentioned about any issue with my booking.
The receptionist told me that they had tried to run my card, and it did not go through. However, since my reservation through Expedia clearly stated “Pay at property,” I assumed payment would be collected upon arrival not before. It’s very disappointing to have called earlier that same day, been told early check-in was available, and yet not been informed that my reservation was canceled.
My family and I were in town for a special event and were suddenly left without a place to stay. Thankfully, we were able to find another hotel to accommodate us, but I would not recommend Candlewood Suites by IHG to anyone after this experience.
Edith
أقام 7 ليالٍ في شهر أكتوبر عام 2025
