6/10 مقبول
Natalya
مسافر برفقة مجموعة
2025 يونيو 8
عناصر نالت الإعجاب: النظافة وحالة المنشأة ومرافقها
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
I was very excited to stay at the Stanford Court, unfortunately the lack of transparency with hidden fees and applying extra charges to my stay ruins what seemed like a nice hotel to book with. My overall experience is upon checking in, generally hotels charge a safety deposit for damages, I’m used to paying 100$ which is a normal/expectant hold. However this hotel charges 100 per night, which is not listed anywhere in the policies and fees with Expedia. Expedia is very clear and provides an invoice with what is due at property including deposits and fees. So I was blindsided by this amount of a charge. Mind you people come to visit and for leisure and that throws people’s budget off. Had I known about this, I would’ve properly allocated the deposit or booked elsewhere. The receptionist didn’t care about this miscommunication and was very cold and dry. Upon checking out you pay your destination fees but somehow they also charged valet to my stay, when I had no car. Thankfully, as previously stated Expedia is clear with what is expected at property and includes how much the destination fee is. Because of the higher charge being requested to pay at checkout I asked to clarify the charges and discovered how they “accidentally” charged me valet. They removed it, and I paid the amount equivalent to my receipt on Expedia. It could be an honest mistake. But always double check the charges and for what. Personally just left a bad taste in my mouth, this hotel is not it for me.
Natalya
أقام ليلتين (2) في شهر يونيو عام 2025
