4/10 سيّئ
Geovanny
مسافر برفقة شريك
21 سبتمبر 2025
عناصر لم تنل الإعجاب: النظافة والعاملون وم ستوى الخدمة
Bed bugs found in Room 225 on September 20, 2025. Originally given room 225 and while doing a routine scan for bed bugs, I found 2 in the seams of the fabric headboard. Both were recently engorged and large, seemingly having been there for a long time.
Told the front desk about it and they moved us to a different room on a different floor, but nothing else was done for the inconvenience. They could only place us on the 1st floor, leaving us exposed to ground level traffic. The curtain wouldn't shut properly so passerbys could peek in easily. We had to pin together the curtains to get enough privacy.
When asked to contact a manager, the manager refused, citing being "too overwhelmed." They refused to come out to speak with us even though they had just helped another customer that was right in front of us. They kept promising that the general manager would call before the end of our stay, but they never did.
Disappointing because this is an expensive hotel that shouldn't have these types of problems. And if so, they should at least address something as severe as bed bugs early. Who knows if there are any in other rooms. Again, the 2 bed bugs were found easily meaning they've been feeding and in the room for a long time. Unfortunately management doesn't seem concerned enough to fix the problem.
Geovanny
أقام ليلة واحدة (1) في شهر سبتمبر عام 2025
