"The hotel charges premium rates but fails to deliver premium service. We expected a comfortable and welcoming experience, but the service was disappointing. Management should pay more attention to guest satisfaction instead of charging high prices without providing the level of service guests deserve.
*The room is dirty and smell bad
*room is not Ready until 8:30pm
*no shuttle"
"This was a beautiful resort especially if you want a luxury experience with no children. The only complaints we had was that there was really No entertainment which was disappointing because we are also so far away from the hustle and bustle of the northern part of the island. We wish there was more activities and more shows throughout the days. The food was amazing though and we rarely had to even wait more than 10 min to be seated. Baby beach was also awesome because it was quieter and smaller...
"The hotel needs updating, and better signage is a must. For the high rates guests are paying, the facilities, directions, and customer service should be much better."
"We were very lucky to find this place in a pinch after a cancelled flight home. Raul greeted us and was so kind and accommodating to our group! The rooms were clean, the showers were hot and it was exactly what we needed for the night! Thank you Raul!"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.