Verified review
2/10 Terrible
Ashley
25 October 2026
Disliked: Staff & service
Within 24 hours, we experienced multiple issues that made our stay extremely disappointing.
The Wi-Fi was complicated to connect to, and reception spent 10 minutes trying to connect my phone without success. No staff we encountered spoke English, there were no English-speaking TV channels, and communication was difficult throughout.
We booked a room for two people, yet only one breakfast was included. Even worse, we were initially refused a second room key card. We were told there was another card in the AC unit, but it did not open the room door and was completely useless. This left us dependent on each other. When my partner took the key to breakfast, I went looking for her, couldn’t find her and ended up locked out. Guests should not have to stay attached at the hip just to access their own room.
The gym was another major disappointment. The gym and laundry facilities share the same room, which contains only dumbbells, a treadmill and an exercise bike. There isn’t even a bench or seat for weight training. Calling this a gym is generous.
The one positive was the lovely balloon decorations arranged for my partner’s birthday, which we appreciated.
Overall, this hotel fell far below expectations. If you’re advertising on an international platform like Expedia, you should be prepared to accommodate international guests. Based on our experience, I would rate this hotel 1/10 and would not recommend it to international travellers.
Stayed 3 nights in Oct 2026