"SO/ Bangkok is a nice hotel with nice size rooms however, it is in need of a refresh. The lobby and check in areas are nicely updated, but the rooms are a tad worn.
The check in process takes too long and is frankly inefficient. The pool is awesome, though, again, the cushions around the pool are in desperate need of a refresh. The staff is super kind and helpful! The food was good, I ate room service and at red oven.
I had an issue with my outlets in my room not working and while they sent someone up right away to fix it, unfortunately, the outlets just didn’t work (even after providing me with an adapter). I didn’t press the issue because it just wasn’t the biggest deal, but it ties into the rooms being a bit dated.
My last gripe would be the checkout process…you leave a card at checkin to which they pre-authorize for a certain amount, so it made 0 sense to me when they asked me for a card to pay at checkout for my hotel chargers. I get they are going to reverse the deposit, but that just doesn’t makes sense. I’ve worked in hospitality and what we do is authorize the card for incidentals and when you check out we just charge the card on file for whatever the guest charges. To charge the guest again and then have them wait for the initial charge to be reversed (which they said takes 14 days) is crazy, sorry.
I still think the hotel is worth staying at, it just wouldn’t be my 1st choice at this price point"