2/10 سيّئ للغاية
ANNA
2024 سبتمبر 16
عناصر لم تنل الإعجاب: النظافة، والعاملون ومستوى الخدمة، وحالة المنشأة ومرافقها
I booked this four-star hotel for a week to celebrate my Wedding Anniversary. I am sorry to say it is not four-star and everything is old and it needs a total refurbishment. All the public areas: breakfast room- lobbies- corridors were not air conditioned because the nasty Manager would not switch it on in 40•C!! We and all the other guests could not eat the very poor breakfast in the hear. Everyone was sweating in the very sunny and unbearable room. Manager yelled at me because I complained. Everyone was afraid of the arrogant manager who only yelled and banged doors instead of switching in the aircon! I was made to pay in full before arrival-€1,400 - so I could not leave. Many tourists came out with hives over their body due to the terrible heat in the Hotel. Pool is dirty and ladder and tiles broken. Hardly any sun beds or umbrellas.
Bar man won’t serve drinks and was very rude. Only four persons to staff a large four star hotel. We were totally disillusioned . I think the surly manager writes all the positive reviews!
AVOID LIKE THE PLAGUE!
ANNA
أقام 7 ليالٍ في شهر يوليو عام 2024