2/10
We arrived having booked a partial ocean view my view was over the pool and 2 dumpsters since the property is yess still under construction. the night staff was nice and told us they were sold out for friday but they would have a corrected room saturday. saturday morning the staff member acted like they didnt get the mssage from the night staff so we were told rhonda would contact us at 830 then 1230 then 1 pm ...at 330 i called in spoke to nick and was told we had our room at 345 the first time we;ve heard from rhonda in 48 hours we cant have that room. we were obv upset but no curses or belitting of rhonda was done a little toned yes. rhonda then said we could just keep our original room. when we got back to the hotel she locked us our of our room and asked us to leave because apparently her feelings were hurt since she didnt like being told we would show her the screen shots that say partial ocean view not dumpster over the pool. Rhonda then called the police and even the police laughed at the fact we wer ebeing removed over being upset at false advertising. Having now looked thru the reviews this is about the 40th incident of Rhoda having rudeness towards couples , asking people if they want to leave and multiple reviews of it being on couples anniversary she clearly has a problem and how she still has a job is beyond me. they tried to say t hey were owned by hilton i called hilton corporate the deal wont be finished until august 1 so who knows if this gets solved.
Sean
أقام ليلتين (2) في شهر مايو عام 2025