Find all hotels by Kempinski Hotels & Resorts in Steinhoefel

"Thank you for the beautiful stay."

"I love service very good staff "

"Good"

"Nobody is at the desk after 3pm even though they tell you to check in after 3pm, makes no sense. You have to use a separate entrance after 3pm, which nobody explained to me so i was locked out of the hotel and had to call customer service. They didn’t know how to help me so they had to call the person that lives on the property to come let me in. He barely spoke any English so he was confused on how to help me, but eventually he showed me how to use my key on the back door to get in (there is no sign or obvious spot to put your key card). And because it’s a separate entrance you can’t use the elevator after 3pm which is annoying because i was on the 4th floor. The wifi was HORRIBLE. Every few minutes it would disconnect from my phone and i would have to go into my settings, turn off wifi entirely, then turn it back on and MAYBE the wifi would reconnect. If you’re not close to the lobby then the wifi doesn’t work (even in the lobby it was slow). It was just very underwhelming and barely met the standards. Wouldn’t stay here again let’s just put it that way. "

"The receptionist made my stay a worth while he was a good and well mannered gent. Also friendly."

"Great dinner and breakfast. Large, modern gym. Fantastic spa and pools. "

"Bar staff is amazing. Very narrow parking"

"Construction and non paved roads made it an unwelcoming and cold place."

"The upgrade to a lovely large room with a view was greatly appreciated."