Grand and fun, this property boasts a unique lobby and lounge, spacious rooms with moon-shaped accent lights, and full automated toilets. Savor the 37th-floor dining experience with stunning lake views, delectable food, and exquisite cocktails.
Check-in start time: 3:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for CNY 350 per night
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately CNY 198 per person
Rollaway bed fee: CNY 350 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
National rating
Property class, provided by our rating system, is based on property type, amenities, and services.
Frequently asked questions
Does W Suzhou have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at W Suzhou?
As of 22 May 2026, prices found for a 1-night stay for 2 adults at W Suzhou on 29 May 2026 start from AED 509, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is W Suzhou pet-friendly?
No, pets are not allowed at this property.
What time is check-in at W Suzhou?
Check-in start time: 3:00 PM; Check-in end time: noon. Late check-in is available during limited hours.
What time is check-out at W Suzhou?
Check-out is at noon.
Where is W Suzhou located?
Located in Suzhou Industrial Park, this luxury hotel is within a 15-minute walk of Suzhou Center Mall and Jinji Lake. Suzhou Culture and Arts Center and Suzhou International Expo Center are also within 3 mi (5 km). Dongfangzhimen Station is 6 minutes by foot and Ligongdi West Station is 9 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.4
Cleanliness
9.0
Location
9.0
Staff & service
9.2
Property conditions & facilities
Rating 10 - Excellent. 76 out of 110 reviews
10 - Excellent
76
Rating 8 - Good. 20 out of 110 reviews
8 - Good
20
Rating 6 - Okay. 12 out of 110 reviews
6 - Okay
12
Rating 4 - Poor. 1 out of 110 reviews
4 - Poor
1
Rating 2 - Terrible. 1 out of 110 reviews
2 - Terrible
1
Reviews
Verified
10/10 Excellent
Shu
3 November 2025
Excellent room and service. The location is very convenient, direct walking to Suzhou center.
It was so nice and service was amazing. Only complaint was that the room lighting was very dim. Hard to get good lighting in front of the mirrors and sometimes hard to see when I needed to do work
The staff are very nice and willing to help, and Kimi had provided very clear instructions by email before arriving that help us very much since this is our very first visit Su Chou.
An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring.
Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out!
However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways!
Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned.
Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.
Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening.
Further, no cream in the container in the bathroom (a pain to call for more).
Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.