4/10 سيّئ
Diane
مسافر برفقة العائلة
2025 يونيو 9
عناصر لم تنل الإعجاب: وسائل الراحة وحالة المنشأة ومرافقها
We had planned to stay for 2 nights but only stayed for 1 night. The marketing shows a restaurant called 211. After a long day of a conference there, we went to the restaurant to see a paper sign "We are closed" at 8PM. The marketing hours= open until 11PM. Front desk had told us that because of the daily resort fee, you get $30 off at the restaurant and the pool bar that also has food. Their marketing tells you that there is a pool bar with snacks. So, we walked to the pool bar and there was zero bar, zero staff, zero food or snacks. The only thing open was the very small lobby bar that had about 100 customers, we waited for 30 minutes without any staff waiting on us. We hadn't eaten all day and now it was about 8:30PM. So, we went back to our room, and I called guest services. She said if we wanted a sit-down dinner, there are 2 restaurants across the street. If I would have known that, we would have made restaurant reservations ahead of time somewhere else, but the Hilton's marketing tells you that they have a restaurant and a pool bar. There is a marketplace, but that is like chips, etc. My husband is disabled, so we had to cross a busy road and then go to a restaurant with a long wait because no reservation. Returning to the room, we had almost no sleep due to crystal clear noises from the hall and rooms on each side. We had breakfast at 211 and was nice. My husband has cancer was not feeling well from being exhausted from all of this, so we had to return home.
Diane
أقام ليلتين (2) في شهر يونيو عام 2025
