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"Spa concept is all show. Looks good on brochures and in photos but lacks functionality. No hot water, hydrotherapy jets weak. Confusing layout. Misses the “Ahaaa” in relaxation. "

"Excelllent over-the-phone service prior to check-in, reliable out-of-hours access (this is gold dust having been let down badly by a competitor just around the corner before), very comfortable room. Highly recommended. Once again, having had previously awful experiences, this hotel was excellent on all the metrics which count. Thank you!"