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"I want to start from the beginning. Oto, who was at the front desk, was very nice, helpful, and welcoming. He explained everything in detail, which made us feel comfortable right away. I stayed for the weekend (2 nights) and booked a family room. The room was spotless, the shower worked perfectly, and the cleaning lady was extremely kind and helpful. The indoor pool was warm and clean. There was also a jacuzzi, small but very clean and my kids absolutely loved it. I also used the sauna and steam room and really enjoyed both; everything was clean and comfortable. One restaurant was open during our stay, and the food was very good. The staff there were pleasant, friendly, and professional. Overall, I truly enjoyed my stay. I was able to relax and had a wonderful time. I highly recommend this hotel, and if I could, I would give it 10 stars "