"Madeleine was extremely helpful, but the room we were “upgraded” to didn’t feel like an upgrade. Though it was a suite, it was on the second floor which meant that there were windows that remained covered the whole time because of the location. I am a person who enjoys natural light, so ot was not ideal. I couldn’t help but wonder whether we were upsold in order to rent a room that is normally difficult to have occupied. Having said that, it was otherwise a great experience. The staff were...