"The overall experience was good: friendliness and helpfulness of staff was very good, the atmosphere was pleasant, the bar services attentive and on time. The reason for not rewarding a better level to the hotel was a major inconvenience we faced at arrival. Despite the reservation for an ADA room, we were told while checking in that no ADA room was available. I spent time to speak to more than one person in the evening of our arrival to make sure the second day we will have what we reserved...

"It was too heavily dependent on technology for us. We were missing cups from our room. There was only one small trash can and no place for recycling."