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Hotel Mercure Wien Westbahnhof

4.0 star property
Hotel with a restaurant, 4-minute walk to Mariahilfer Street

Choose dates to view prices

Hotel Mercure Wien Westbahnhof offers upscale accommodations near Schönbrunn Palace. Guests can enjoy international dishes at the Westside restaurant or relax in the cozy cafe. The property provides in-room WiFi, a 24/7 business center, meeting facilities, and multilingual staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Pet friendly
  • 24/7 front desk
The current price is AED 296
AED 333 total
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Room, 2 Twin Beds

1 bedroom, in-room safe, desk, iron/ironing board

Superior Room, 2 Twin Beds

7.8 out of 10
Good
(12 reviews)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Free minibar items
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Twin Room, 2 Twin Beds

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Hair dryer
Private bathroom
Eco-friendly cleaning supplies
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Felberstrasse 4, Vienna, Vienna, 1150

What's nearby

  • Mariahilfer Street - 3 min walk - 0.3 km
  • Wiener Stadthalle - 6 min walk - 0.6 km
  • Raimund Theater - 8 min walk - 0.7 km
  • Lugner City - 8 min walk - 0.7 km
  • Naschmarkt - 5 min drive - 2.1 km

Getting around

  • Vienna (XWW-Vienna West Train Station) - 2 min walk
  • Vienna West U-Bahn - 3 min walk
  • Vienna International Airport (VIE) - 30 min drive

Restaurants

  • ‪Café Westend - ‬5 min walk
  • ‪Burger King - ‬5 min walk
  • ‪Schnellimbiss Europaplatz - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪McDonald's - ‬3 min walk

About this property

Hotel Mercure Wien Westbahnhof

Upscale hotel near Mariahilfer Street
Wiener Stadthalle is located near Hotel Mercure Wien Westbahnhof, which provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site restaurant, Westside, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour business center.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, an elevator, and free newspapers
  • A banquet hall, meeting rooms, and a vegetable garden
Room features
All 252 rooms boast comforts such as free WiFi and safes.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, free infant beds, and heating

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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The price is AED 262
AED 295 total
includes taxes & fees
16 Nov - 17 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Westside
  • Westside

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,799 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • Elevator

More

  • 2 buildings
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Welcoming dogs only

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Hotel Mercure Westbahnhof
Hotel Mercure Westbahnhof Wien
Hotel Mercure Wien
Hotel Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Vienna
Mercure Wien Westbahnhof
Mercure Wien Westbahnhof Vienna
Wien Hotel Mercure
Wien Hotel Mercure Westbahnhof
Wien Westbahnhof Hotel Mercure
Mercure Hotel Vienna
Mercure Wien Westbahnhof
Hotel Mercure Wien Westbahnhof Hotel
Hotel Mercure Wien Westbahnhof Vienna
Hotel Mercure Wien Westbahnhof Hotel Vienna

Frequently asked questions

Is Hotel Mercure Wien Westbahnhof pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per day.

How much is parking?

Self parking is available for EUR 25 per day.

What time is check-in at Hotel Mercure Wien Westbahnhof?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Mercure Wien Westbahnhof?

Check-out is at noon.

Where is Hotel Mercure Wien Westbahnhof located?

Located in Rudolfsheim-Fünfhaus, this hotel is within a 10-minute walk of Mariahilfer Street and Wiener Stadthalle. Vienna State Opera and Vienna Christmas Market are also within 2 mi (3 km). Vienna West U-Bahn and Gerstnerstraße-Westbahnhof Tram Stop are within a 5-minute walk.

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Hotel Mercure Wien Westbahnhof Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 228 out of 907 reviews
Rating 8 - Good. 429 out of 907 reviews
Rating 6 - Okay. 181 out of 907 reviews
Rating 4 - Poor. 47 out of 907 reviews
Rating 2 - Terrible. 22 out of 907 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Adi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect location for our stay in Vienna!
Stayed 5 nights in Jun 2025

8/10 Good

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price quality. Extreme good breakfast
Stayed 2 nights in Jul 2022

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Great value for money. Only downside is that room needed airing on arrival as smelt of smoke.
Stayed 2 nights in Feb 2024

10/10 Excellent

Khurram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is all good and comfortable I like it
Stayed 1 night in Feb 2023

10/10 Excellent

Rhoda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Aug 2024

8/10 Good

Shigeki

nothing
Stayed 1 night in Oct 2024

6/10 Okay

Irmtraud

Liked: Cleanliness
---
Stayed 3 nights in Jul 2022

4/10 Poor

Heysaraj

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very small and there was no space to put a suitcase and hand luggage.
Stayed 3 nights in Sep 2023

10/10 Excellent

Fabrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent séjour à l’hôtel!
Stayed 6 nights in Oct 2025

4/10 Poor

Peter

Liked: Cleanliness, staff & service
wir mussten das Zimmer wechseln, da man TV nicht mehr ausschalten konnte. Auch im neuen Zimmer war TV nur eingeschränkt möglich.
Stayed 2 nights in Oct 2025

8/10 Good

Bruno Dr.

Liked: Cleanliness, staff & service
Zweckmäßige Lobby, freundliches Personal in der Rezeption. Super Lage neben dem Westbahnhof. Das Bad ist alt, aber sehr sauber Das Hotel ist perfekt für einen Kurzaufenthalt.Preis Leistung stimmen absolut!
Stayed 1 night in Sep 2025

8/10 Good

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Get what you pay for. A little dated, basic rooms but that’s why it’s the price it is. 5 minute walk to Westbahnhof station, and then 10 minutes on the metro to the city centre. Simple.
Stayed 2 nights in Sep 2025

4/10 Poor

Rashid

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Location is good. Property rooms are old and need renovation. Bed mattress old or low quality. Expensive for the quality.
Stayed 2 nights in Aug 2025

4/10 Poor

Malte

Liked: Staff & service
Disliked: Property conditions & facilities
alt und abgewohntes Hotel, Verkehrsanbindung super, Personal freundlich
Stayed 4 nights in Aug 2025

4/10 Poor

Rossella

Disliked: Staff & service
Xxx
Stayed 1 night in Jul 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location close to the station. Comfy beds
Stayed 2 nights in Aug 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great but...

Location is great, and the hotel is very nice. I ordered a solo room, and as expected, it was smsll but very comfortable. I do have one issue, and I don't know if it is a solo room ghong, but the only free outlet to charge my phone was in the bathroom. All other outlets had lamps plugged into them, so I could eather charhd my phone in bsthroom, or, if I wanted to charge it by the bed, disconnect the reading lamp. While this hotel is bery good, I would suggest splurging on a double room even if you are traveling solo.
Stayed 2 nights in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice and the staff were very friendly. Would stay here again!
Stayed 1 night in Jul 2025

6/10 Okay

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super bien, para corta estadia
Stayed 2 nights in Jul 2025

10/10 Excellent

Annette

Liked: Cleanliness, amenities, property conditions & facilities
Das Personal ist sehr hilfsbereit und freundlich. Unterkunft war sauber und es fehlte an nichts. Die Lage am Westbahnhof ist ideal, da man von dort mit den öffentlichen Verkehrsmitteln gut angebunden ist und im Gebäude alle möglichen Geschäfte zum Einkaufen und Essen gibt.
Stayed 4 nights in Jul 2025

8/10 Good

Luca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ottima posizione

Buona sistemazione , ottima posizione per i collegamenti e nelle vicinanze diversi ristoranti e negozi. L’albergo è carino , le camere sono funzionali magari con uno stilo anni 70. Buoni i servizi ( bar, area fumatori, macchinette per bibite e snack)
Stayed 5 nights in Jun 2025

8/10 Good

KAORI

Liked: Cleanliness, amenities, property conditions & facilities
立地が良いです。
Stayed 4 nights in Jun 2025

8/10 Good

Lutz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zimmer entsprach der Kategorie, ur statt des Hockers wäre ein zweiter Stuhl angenehm gewesen. Aber Heißwasserbereiter für ersten Morgenkaffee gern genutzt! Frühstücksbüffet sehr gut--bis auf den "Orangensaft"... und warum gibt es keine Untertassen??
Stayed 2 nights in Jun 2025

8/10 Good

Juergen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fuer Fahrradfahrer fut geeignet

Fahradkeller in der Tiefgarage, gute Matratzen, Kühlschrank leider bei Basic Zimmer abgeschlossen keine Klimaanlage Laute Straße bei offenem Fensterdirekt neben dem Westbahnhof gutes Frühstücksbuffet
Stayed 2 nights in Jun 2025

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked to stay at the Hotel Mercure Wien Westbahnhof. This is rated 4 stars on most sites. I have stayed at many Mercures in the past and have had lovely stays. When booking this we had to pay extra to have A/C, fridge (needed to put medication in) and a safe. These are called Superior rooms. In Vienna, in summer, you need AC. These rooms are NOT superior and very small and the furniture is dated. When booking, I asked twice to have a walk-in shower due to my disability and was told they would help. I also explained at reception when we arrived they just did not care, and they refused. The shower was not safe and became very slippy. I was unable to use it after the first time. My request to have a walk in the shower due to a disability was ignored. The AC would stop during the night and the room would become very hot. The bed itself was a double. The mattress was very firm & hard and uncomfortable to sleep on. The curtains did not close properly, and they did not block out the light. The walls had a terrible paint job and the carpet had holes in. I asked for a quiet floor, but the room was next to the lift and was very noisy at nighttime. The door had a spy hole with no cover, so light came through at night. They advertise a mini-bar on the booking and website, but there is none. Not ever bottled water in the rooms. This is NOT a 4-star hotel and the rooms they sell has Superior are NOT. This hotel is also NOT disabled-friendly and will ignore all special requests.
Unable to use shower, Becomes very slippy, you cant stand under it unless your very short.
Holes in carpet in Superior room.
Awful curtains, They let light through.
Rooms run down, Bad paint job.
Stayed 5 nights in Jun 2025