Village Park West Vacations

"I was extremely disappointed with my stay. When we checked into our room, there was a strong, unpleasant odor, the refrigerator was leaking, and the floor near the sink was wet. We reported the issues immediately, expecting them to be resolved promptly. Unfortunately, resolving the issue became an exhausting process. Instead of taking immediate action, we had to repeatedly go back and forth to the front desk and explain the situation to multiple staff members before anything was done. We spent...

"Beware what the listing for the room says. Mine said king bed studio. Nowhere did it say it was a MURPHY bed, ie not a real mattress - plus the bed angled down towards the head. I asked front desk if it was possible to change rooms but they said the king bed rooms are not part of the hotel, that they are privately and the hotel has no control. In addition, I tried to contact Expedia because I booked “Cascade Lodge Hotel” via them but it was impossible to speak to an actual person. The room...