"The window was broken, heat did not work, no remote to the tv, nothing in the room, call after 10mins of find the local number. Was to get a call back which never happened.Walked down to the office they did switch the room, asked them for a lower level do to husbands disability. We were told there was no available. They had more rooms then vehicles. The next room still no remote and the only lock was the deadbolt. I have photos of the first room"