8/10 Good
Monica S., West Lafayette, IN
6 August 2018
Great place but front desk really caused a hassle
We stayed in two different portions of the resort. Initially we stayed in the Townes and our unit was LOVELY. Fully updated and stocked well. Mid week we had to move to a cottage and to say the least, it was awful. When we switched units we were informed that they forgot to clean our new unit so here we were, homeless with all our food spoiling and my husband had nowhere to get ready for his convention. 2-4 hrs after the 12:00 estimate was the guess. No apologies. We were told we would be texted when it was ready. That never happened. We finally showed back up and were told we had to move to a different unit than the initial one we were told about. It was AWFUL the toilets were clogged for the duration of the stay. You could only flush if you ran the sink?! We weren’t stocked with any extra linens for the pull out bed or half bath. No soap no towels. . The couches were so dirty and torn that I had to put a sheet over them to sit. Also, please be advised that the man working in the activities center does not like people. He yelled at our daughter for drawing a smiley face in the condensation of the window while we were waiting. When I confronted him about it he was shocked that his yelling wasn’t acceptable. I Told the managers but got zero response. Back to the Powhatan we go.