"Check-in was efficient and pleasant. The room was very clean. Breakfast was quite elaborate, unusual for a complimentary meal. One of the staff in the breakfast room was a ray of sunshine! Her name is Ariane and she deserves a raise. Her friendliness to every single patron was just lovely to behold. We left our bags in storage while we explored the town and retrieved them easily in time to get to our train. An altogether positive experience. I now love Chicago! "

"Horrible experience. My wife suffers from asthma and room was very muggy. A/C was locked. Went to front desk and they said someone will come to room. 2 hours later go back down and they said A/C was locked for winter. Gave us a table top fan. Also we requested an additional towel set as there was 3 people on reservation(room had 2 queens beds also) only 2 towels in room. They gave us a hand towel and said that is all they have. Next day after full day out from 7am-5pm got back room was not...

"Clean"