"Upon arriving at the property, I called the host asking for details on how to access the property. He claimed to have not been able to contact me as Expedia/Hotels.com didn't provide contact details - odd how every other hotel sends me multiple messages.
He then asked for ID,something I've never been asked for in any previous check-in. I'd already paid to stay and wasn't hugely impressed by the host's attitude. I did say this was a bit of a shambles which seriously triggered him into shouting...
"If your looking for an overrated hotel then this is your place!!! Dated old dirty pillows, hair in the bed,chips in the mirror bed so uncomfortable you might aswell sleep on the floor dirty towels, don't get me started on the parking fee aswell, 9 pound!
Reception staff on arrival grumpy as hell!
Reception staff when leaving very nice and helpful shame they wasn't working when we arrived!
Overall wished we had just booked a Premier inn that worked out cheaper with decent beds aircon and all that...
"Air conditioning is not running properly. On a 28 degree Celcius night, it is very hot when the windows of the room could not be opened. Like a steam stuffy room. Would not recommend booking during summer time."
"How is this a 3-star hotel - it’s absolutely lovely. The rooms are excellent: the room was clean, spacious, very comfortable. The garden is beautiful and surrounded by fields. Wonderful buffet breakfast
There for a wedding - a series of room key blunders and double bookings made it hilarious but the staff were friendly and acted quick to adjust. Faulty Towers anyone ?"
"We were in an annex, not in the main hotel. The room was clean, but the space was very small with the 'bedroom' on a mezzanine floor. The roof sloped so much it was difficult not to crack your head on the ceiling. The bed was a small double. The towels were old and must have been washed using conditioner as they did not dry you after a shower. There was a beer festival on the weekend we stayed and the volume of the music outside was exceptionally loud and even inside the annex with the door and...
"No air-conditioning. (Just in case you need it.) A fan was supplied in the room and like the room could do with a good clean. Dresser glass top you could see the dust laying on top. Chair provided also had food remains, hair and dust from previous guests. Bed matress should have been retired many ,many guests ago. Springs digging in and undulating as lay.
Bathroom was comparatively clean but also like the rest of the room very tired in appearance. Car park can be a little cramped, and can make...
"The host made the check in easy and was responsive to all our questions and issues. The apartment, facilities and utensils were spotless and in great condition. For a stay in Chelmsford, the location is an easy walk or drive to any and all destinations."