Find all hotels by Best Western in Zapel

"Ideal location outside the train station to the right. Check-in was fast and efficient. Staff were friendly and helpful. The shower in the room was excellent. One suggestion: a few more television channels would be appreciated. I think I counted under 5. But overall very good. "

"Very nice room. Excellent restaurant in the middle of the city. The only challenge was the receptionist. I'm not sure she likes her job."

"Amazing value for money! Great room and great and quiet place to work with plenty of tables snd places."

"our room was nice enough, we paid for an upgraded room with a separate living room. It was nice and spacious as was the bathroom. The problem is mainly for dinner service they don't have enough staff. All we tried to do was get a pizza and it took an inordinate amount of time and we were really tired and hungry, eventually finally getting our pizza at about 940, eating at by 10 and going straight to bed afterward, which wasn't an enjoyable experience. they would only let you order à la carte pizza after dinner service any instance that you didn't want to do the full dinner and the restaurant - so after 8:30. I called and nobody answered, so I left a message to order pizza at 8:30. Nobody got the message so we had to walk over to the lobby and order it in the restaurant, and then we waited a very long time. It was not enjoyable. For breakfast the next morning, a lot of things were already gone from the buffet - they had a hard time keeping things replenished. (Much worse than the hotel that we had stayed at the night before for the same price, which also had a separate living room and bedroom/bathroom and was in a larger town and where the breakfast was plentiful, well-stocked and not picked over like this breakfast was.) The grounds are nice and the lake is beautiful and it's very calm and relaxing, but I wouldn't stay there again because I didn't feel like the value for my money was worth it, and it wasn't a luxurious experience because of the service level."

"Very helpful staff, immaculate room and stunning grounds "

"The staff is amazing. Is not so close from the city but there is public transportation (just check the times), the mall is close by and a lot of shops there. "

"Bilingual staff, clean rooms, great restaurant in hotel with traditional German food, great breakfast "