"We checked in for my son’s birthday weekend for a spontaneous overnight stay. Check-in was smooth and hassle-free, thanks to Ms. Judy at the front desk, who was welcoming and very helpful.
Unfortunately, less than an hour after checking in, we encountered an issue with our room. The front office team responded promptly and arranged a room transfer. Ms. Dean personally checked on us and ensured we were comfortably settled into our new room. While the incident was unfortunate, I truly appreciated how professionally and efficiently it was handled.
The main area that fell short for me was the breakfast buffet, which I’d rate 3/5. The restaurant felt chaotic, with many uncleared tables and staff who seemed overwhelmed. Upon arrival, the host simply asked us to find any available seat, but most tables were still dirty. I understand weekends can be busy, but a more organized seating process and a warmer, more welcoming attitude would have improved the experience.
I was also disappointed at the egg station. I ordered a cheese omelette, but was told there was no cheese available. There seemed to be confusion among the staff about who would grate the cheese, despite it being only around 9:00 AM and the buffet still having plenty of time left before closing.
One person who truly stood out was the security guard assigned to the buffet area. Although clearing tables wasn’t part of his role, he noticed we needed help and immediately assisted us with a smile. His initiative and positive"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
