"We booked a room specifically advertised as having a private bathroom and a bathtub. Upon arrival, we were informed that the photos on Expedia were “incorrect” and that only one room in the entire property actually had a tub — and it was already occupied.
This was not a minor detail. The bathtub was the reason we selected and paid for this room type.
We were offered “free breakfast” as compensation, which was confusing since breakfast is already advertised as complimentary in the lobby....
"We booked a room specifically advertised as having a private bathroom and a bathtub. Upon arrival, we were informed that the photos on Expedia were “incorrect” and that only one room in the entire property actually had a tub — and it was already occupied.
This was not a minor detail. The bathtub was the reason we selected and paid for this room type.
We were offered “free breakfast” as compensation, which was confusing since breakfast is already advertised as complimentary in the lobby....
Cheryl