Find 3 Star Hotels in Northwest El Paso, TX from AED 183

"Poor customer service. The room keys did not work. And be given yo me during the stay. The room condition is low quality "

"Based on the cleanliness and maintenance of the hotel. I had no interest in consuming any food on site. The front desk guy that was working the night shift on the day of my check out was extremely rude and unhelpful. I was back in the hotel around 130am I inquired on options for late check out he said he didn’t know. I ask if he could find out he responded with no. I ask for his manager, he said he’s the only one there. I asked for his name and he declined to provide it. I also had a malfunction with the room door. I missed a family dinner trying to get the door open to get access to my stuff. Carpets in room need a deep clean. "

"I have to explain my poor ratings because not everything was bad. The first room #7105-we were assigned was absolutely horrible-the carpet and hassock were stained in numerous places. There was no hot water. The toilet flush handle was actually broken, which we discovered the hard way, couldn’t flush. And when I tried to call the desk the phone wasn’t working! Only one bed side table & lamp. When I called via cell, the desk didn’t initially offer an apology and agreed to give us a new room. No apology or recognition of the inconvenience. Or credit or refund offered. New room was fine. Lobby excellent, very clean, good security fencing and gates around property."

"Nice quiet hotel. Rooms were clean . Breakfast had good selections but most of the English muffins , bagels and bread were old and moldy. "

"The hotel was under renovation so some things weren’t available like the pool. The breakfast was good and fresh. "