Find 4 Star Hotels in Souss-Massa-Draa from AED 265

"Clean rooms fair selction of food."

"The hotel is quite dated. The room was fine, although I had contacted the hotel prior to arrival asking for a cot to be provided. When we arrived there was no cot, they didn’t bring it until gone 10pm which was so late as the baby couldn’t go to sleep until it arrived. They also only provided 2 towels for the 4 of us so we had to ask for that too. Our balcony was huge but it was shared between 3 rooms and so people would just walk past our room so not much privacy. The pool was freezing cold so couldn’t really use it. The gym was really rubbish and shut for a lot of the day. The sauna you had to pay extra for and was only open certain times and my husband got asked to leave because it was women’s session even though no one was in there. The hammam I had was really nice, but the staff didn’t speak English so I had no idea what to do or what was going on. I have had hamman in the past where you can get a massage with it too but they didn’t seem to want to do that, really weird. The kids club, which was mostly the reason why we picked this hotel was rubbish. We went one day and the staff left so we were unable to leave our child there. The next day it was shut and then the last day it was open but no one in there. When I went to seek them out they said they weren’t going in the kids club but would be playing football which my daughter wouldn’t want. It was really rubbish. They should have a timetable like other places and stick to it. The hotel had a good location"

"We would not return to this hotel. After arriving on Saturday, I began vomiting on Tuesday and my partner on Wednesday. We talked with other guests that were also sick after eating at the hotel restaurants. Having now searched for instances of food poisoning at this hotel, we can see this wasn’t an uncommon experience. Most of the buffet food is bland and some of it horrible, tasting genuinely off or unpleasant. The food is poorly labelled, with dishes under the wrong stickers or stickers missing. As a vegetarian, there aren’t many options - when I chose a cheese salad, it turned out to have some kind of squid in it. After asking a waiter, who asked a chef, they directed me to another salad, which had pieces of chicken in it. Some of the staff are lovely and friendly, but others are very grumpy and make you feel like you are an inconvenience. Our room was cleaned well but the rooms are dated and in need of renovation - there is mould in the bathrooms and a slight smell of damp. The private beach is a small area combed back from a stony beach with lots of plastic and (friendly but slightly concerning) stray dogs. The grounds of the resort itself are beautiful and the pools are lovely to swim and lounge by."