In Ardon, a hotel must offer a specific amount of upscale features to be rated 5 stars. These may include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their extraordinary service. You can expect things like in-room massages, nightly turn-down services and concierge services. Some may even offer thoughtful touches such as welcome gifts.