Flawless guest service is at the heart of every 5-star hotel in Arroba. From the instant you arrive, staff cater to your every whim, whether arranging customized tours or providing in-room beauty treatments. Also, hotels must offer upscale conveniences to be eligible for a 5-star rating. These can include luxury toiletries, saunas or spas, pools, fine dining kitchens and knowledgeable concierge.